Christmas Caseworker - Temporary

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

Boundless Vancouver organizes The Christmas Toy Shop which includes both the collection and distribution of toys and Christmas hampers. The Christmas Caseworker works directly with individuals and families who are the recipients of toys and Christmas hampers. The Christmas Caseworker creates an invitational space that honours our neighbours by providing administration and coordination of registration, processing, sorting, and distribution.

Hours of Work 

• 35 hrs/wk. 

• Monday to Friday, 8:30am to 4:00pm 

RESPONSIBILITIES: 

• Assist with Toy Shop set up and preparations. 

• Assist in the maintenance of files as directed. 

• Work in a busy environment in a team setting with a calm and positive attitude. 

• Ability to understand and be sensitive to cultural differences. 

• Maintain confidentiality and keep accurate files and statistical records, using the Link2Feed database.

• Assist in the daily maintenance and general cleanliness of the waiting area, Toy Shop & facility. 

• Evaluate and process applications for our Christmas program according to registration criteria. 

• Follow Toy Shop program allowances/provisions for family size and age categories consistently to ensure equity for program participants and responsible stewardship of Boundless Vancouver’s resources. 

• Responsibly manage valuables/assets (gift cards and toys) that will be distributed to families, keeping secure daily. 

• Professional public appearance and demeanor. 

• Excellent oral and written communication skills. 

• Perform other related duties as assigned. 

FINANCIAL AND MATERIALS MANAGEMENT: 

• Responsibly manage valuables/assets such as toys and gift cards that will be distributed to neighbours, keeping secure daily. 

Working Conditions: 

The job incumbent may be exposed to the risk of minor harm, injury, or illnesses due to: 

• Verbal or physical attacks by others (i.e., violent/aggressive neighbour). 

• Exposure to infectious diseases. 

• May be required to lift objects up to 30 lbs. 

Health & Safety: 

• Background check consent 

• A clear vulnerable sector screening 

• Completion of online abuse prevention training 

• Required Health and Safety training 

Education and Experience Qualifications:  

Education, Qualifications and Certifications: 

• High School Education (an alternative level of education and experience may be acceptable). 

Experience and Skilled Knowledge Requirements: 

• Up to three (3) months of prior related experience, including experience working with multi-barriered neighbours. 

• Demonstrate empathy and concern for families with respect, assertiveness, and tact. 

• Proficient computer skills and familiarity with Microsoft Office. 

• Trauma-informed care training an asset. 

• Non-Violent Crisis Intervention training an asset. 

Skills and Capabilities  

• Excellent organizational skills. 

• Excellent written and oral communication skills. 

• Proven ability to multitask. 

• Team mindset. 

• Be able to lift up to 30 lbs. 

• Enthusiastic Team Player with excellent communication and interpersonal skills 

• Strong customer service skills; enjoy liaising and working with people of all ages and abilities 

• Willingness to be flexible and work well under pressure with daily timelines and changing priorities

• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.