Case Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Mission and Values:

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement:

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values:

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose summary:

The purpose of this program is to provide a safe, welcoming space for 80 male refugee claimants to stay while they work through the various processes and procedures involved in their asylum application. Many have very limited English and thus, having Arabic and/or French is highly desired. The caseworkers will provide supervision and support for the above participants.

Key Responsibilities:

• Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
• Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
• Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation; complete all reports required by the funder and The Salvation Army
• Provides safe storage and recording of prescribed medications
• Coordinates and facilitates resident programming as required
• Conducts all required shift change procedures prior to and after shift change
• Performs intake and discharge procedures for clients/residents as assigned
• Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required
• Distributes funds to residents in accordance with established guidelines
• Engages in the development of inter-personal relationships that promote dignity and respect
• Performs required scheduled check-ins of residents on passes in community; escorts residents in the community when necessary and monitors behavior
• Liaises with Police, funders, court personnel, community agencies, families, and other staff members
• Provides orientation to newly hired staff, volunteers, students
• Performs other duties as assigned

Minimum Education Level Attained:

• The successful job applicant will have completed high school, plus specialized courses of up to six months
• Only people with relative social work schooling will be considered.

Note: An alternative level of education and experience may be acceptable.

Special Licenses, Diplomas, Certifications or Requirements:

The successful applicant would have:

• Degree in related social services field
• Current Certification in First Aid/CPR
• Criminal Police Record Check
• Vulnerable persons check
• Violent crisis intervention training
• Child Abuse Registry Check

Minimum Prior Related Experience:

One year but less than three years of prior related experience, including frontline casework experience in a social service environment.

Physical Effort/Dexterity Required:

The performance of the job requires moderate amounts of keyboarding, and performing walk about, and occasionally lifting/packing clients/resident’s property/personal effects and engaging in recreational activities.

Concentration Required:

The performance of the job requires continuously monitoring the environment, monitoring security cameras and attentiveness when interacting with clients and recording information. The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking, and reading.

Responsibility for Financial Resources:

The incumbent is involved in minor financial matters regularly or on a relief basis or has responsibility for the wise us of Their own resources. They may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget

Responsibility for Human Resources:

The incumbent is responsible for their own time and effort only. They may demonstrate work methods to new employees, volunteers and or students.

Work Environment:

• Dealing with angry people
• Abusive People
• Verbal abuse
• Isolation
• Work schedule affecting lifestyle
• The incumbent may have little to no travel required
• The incumbent carries a pager/walkie talkie and will work shifts

Exposure to Hazards:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations
• Potential of physical, verbal and mental abuse within workplace (by participants)
• Potential of exposure to infectious diseases
• Potential of exposure to toxic chemicals
• Potential of exposure to bodily fluids (human waste)
• Potential of sharp and moving objects
• Potential of pressures of timelines
• Potential of objects falling off high shelving
• Potential of slippery or wet surfaces
• Potential of exposure to odors
• Potential of Carpel Tunnel Syndrome

Precautionary Measures:

• Universal precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• Current Certification in First Aid/CPR
• Criminal Police Record Check
• WHMIS Training
• Adult Abuse Registry Check
• Child Abuse Registry Check
• Driver’s Abstract
• Use of protective gloves
• Use of protective masks (as needed)

PREFERRED SKILLS / CAPABILITIES

• More than three months but less than one year of prior related experience, including experience with frontline work in a social services setting
• French and/or Arabic language would be considered an asset

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• Education verification

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Tuesday to Saturday: 830am-4pm with a 30 min unpaid lunch break.

Work Location: In person

Compensation:

The target hiring range for this position is $22.35 to $22.35 with a maximum of $22.35.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.