Case Worker

JobTitle:

CaseWorker

Job Posting Number 

Department:

Status/Position Type: 

PermanentPart-Time

Compensation:

$25.62per hour as per Collective Agreement

Unionized:

Yes

Ministry Unit:

Hamilton Booth Centre

Date posted:

Address:

94 York Blvd. Hamilton

Posting Expires:

APPLICATIONS ACCEPTEDBY:

Apply viaWorkDay

Attention:Amy Clause, Program Manager

Please, no phone calls.

TERMS AND CONDITIONS:

Position Purpose summary: 

Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

Thisis apermanentpart-timepositionwith15hours per week. Flexibility in scheduling isrequired. The work schedule isdeterminedin consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts:7:00 a.m. to 3:00 p.m., Saturday/Sunday and all statutoryholidays 

ACCOUNTABILITIES:

Service Responsibilities

• Develop andmaintaina caseload.

• Complete an intake and assessmentoneach resident.

• Provide problem solving/referral counseling to Booth Centre Shelter residents.

• Develop a network and make referrals to existing services and resources in thecommunityincluding those of other Salvation Army departments.

• Provide clients with evening coffee andsnack,clean areupon completion.

• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.

• Provide assistance tofront desk personnel as necessary, including responding to client issues and crises.

• Be available to respond to client issues in the dining hall and kitchen during lunchmeal.

• Record activities and incidents occurring during the shift in a factual and concise manner usingLog Bookand/or Incident Book.

• Contact emergency service personnel (ambulance or police) when necessary.

• Maintain confidentialitywith regard toclients/staff and Centre’s records.

• Work closely with and carry out tasks assigned to you by your supervisor.

• Fullyparticipatein our Harm Reduction Program which includes but not limitedto: providing safer supplies, kit making,education and client centeredsupport.  

Organizational Responsibilities

• Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.

• Meet withProgramDirector for supervision as scheduled.

• Modelappropriate qualitiesfor this position – i.e., self-motivation, punctuality, and personal hygiene.

• Commit to and sign the agency and clients’ confidentiality form.

• Attend staff meetingsofThe Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.

• Work withinmandateand mission of the Salvation Army.

• Represent The Salvation Army Booth Centre in a professional manner.

Perform other duties asrequired.

WORKING CONDITIONS:

• May work with potentially aggressive clients.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

• University/College diploma in Social Service and/or a combination of education and related life experience.

• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Competent on word processing equipment such as Windows, MicrosoftOfficeetc.

• Demonstrates knowledge of Community-based resources. 

SKILLS AND CAPABILITIES:

• Excellent oral and writtencommunicationsskills and effective interpersonal skills.

• Ability to work with socially disadvantaged people who may often harbor resentment and anger.

• Demonstrated ability toestablishand implement goals and plans for self and clients.

• Demonstrated ability to work both independently and under supervision.

• Ability to lift/carry up to forty pounds.

• Abilityto undergo applicablescreening and background checks successfullythat are satisfactory to The Salvation Army, in its sole discretion(i.e., The Salvation Army Abuse Registry) andprovide an original copy of a Background Check withvulnerable sectorscreening. 

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted toparticipatein an interview or screening process, pleaseadvise usif you require accommodation.

We thank allapplicants,however, only those candidates to be interviewed will be contacted.

You mustadviseyour managing supervisor of your intentions prior tosubmittingyour application.