Customer Service Representative

Kaycan has an exciting career opportunity for a Customer Service Representative based in Kelowna to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: -Monday to Friday

Status: - Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

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+ Understand customer needs and advise best solutions for a positive customer experience;

+ Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team;

+ Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts;

+ Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs;

+ Updating, referencing, and maintaining customer accounts in our inventory/CRM system;

+ Enter orders for other branches in accordance with procedures for special materials and interbranch shipping;

+ Updating and referencing the company’s CRM system (Oracle);

+ Supply and inform clients of pricing, credit terms as well as entering orders in system;

+ Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals;

+ Other duties as required.

Here is what’s important to have to apply:

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+ Team player with excellent customer service skills;

+ 2-3 years of experience in a similar role including in-person customer service;

+ Attention to detail and strong data entry skills;

+ Very good computer skills and experience with MS Office, data entry and databases;

+ Well-organized with strong leadership skills;

+ Excellent verbal and written communication skills;

+ Ability to multi-task and work in a fast-paced environment.

In 2022, Kaycan was acquired by-Saint-Gobain (https://www.saint-gobain.com/en) , marking a new chapter in its history. This acquisition by a global leader in lightweight and sustainable construction strengthened Kaycan’s position in the North American market. Saint-Gobain, with its strategic investments and commitment to sustainability and innovation, has brought a new dimension to Kaycan’s expertise and reach, while preserving the legacy and core values of the family business.

Certain provinces require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates. The annual pay starts at $45,000.

This is an active, existing vacancy. We are looking to fill this position immediately.

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include, but are not limited to:

+ Excellent healthcare options: - Medical, vision, prescription & dental

+ Family Focus & Balance: -Parental leave, paid time-off, and Employee Assistance Program

+ Financial Security: -Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) and - Employee Stock Purchase Program (PEG)

+ Tuition Reimbursement: -Continuing education for every season of your career

+ Employee Recognition Programs

+ LiveWell: -Rewarding you for living a healthy lifestyle

+ Be Well Be You : Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)

+ Pet insurance options: -Insurance plan & prescription discount program for your furry friends

+ Perks & Savings Program (http://one.telushealth.com/) : - access to thousands of gift cards, in-store and online discounts, as well as cashback offers.