Service Administrator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role Overview

The Service Administrator will control and assist with administrative functions related to Customer Service in a repair platform dedicated to watches, jewellery, and accessories.  

Based in Mississauga, ON.

Responsibilities

• Handle all administrative functions such as estimate creation, approvals, invoicing, including credit card processing
• Handle all paperwork for shipments to and from factories.
• Direct contact with factories for Customer Service inquiries.
• Handle all client inquiries related to Customer Service.
• Respond to customer inquiries regarding cost estimates, price and delivery.
• Maintain specific reports on a weekly basis.
• Participate in the quarterly repair inventory process done at the platform as well as part inventories, if necessary.
• Open, receive and send repairs as required using SAP, UPS, FedEx and Brinks and in cooperation with CAD1 Logistics.
• Identify products and register repairs into SAP system.
• Process repairs going to local and external subcontractors and platforms. This includes preparation of custom documents, monitoring the transfers and working with Logistics on claims pertaining to lost items. Receive and process when completed.
• Comply with counterfeit and stolen process established by Richemont.
• Any other customer service or logistics duties pertaining to the operation of our Service Platform as required or warranted, including monitoring supply needs, building shipping boxes, re-stocking shipping room with aftersales packaging.
• Assist with consumable kit orders and maintenance

Qualifications Education:

College/university degree, specializing in Administration/Customer Service is preferred

Experience:

2 to 3 years of progressive work experience, preferably within a fast-paced environment. 

Technical skills / abilities:

• Experience in the field of after sales service/customer service
• Must be able to work well under deadline pressure and manage multiple projects simultaneously
• Demonstrate ability to work in a team setting and attention to details
• Ability to maintain confidentiality and discretion in work efforts Excellent verbal, written, and interpersonal communication skills.
• Demonstrate proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Excellent planning and organizing skills; ability to prioritize and plan work activities.
• Good quality control ability; demonstrated accuracy and thoroughness in work output.
• SAP knowledge is an asset. 

We Offer – Canada

Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected salary range: $60,000 to $65,000. Salary will be determined based on relevant skills and experience.

At Richemont, We Craft the Future!

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