Customer Service Coordinator

This is a Fixed-Term-Contract opportunity. (6 months)

We are Reckitt

​Supply​

About the role

Your responsibilities

Customer Order Management

• Process all EDI-Manual Retail purchase orders received.  Interface System (EDI) or other means.
• Review customer allocations and adjust orders as required to ensure accurate inventory distribution, order fulfillment, and alignment with customer commitments
• Ensure customer PO reflects proper pricing, unit of measure, requested delivery date and bill/ship to address.
• Identify & resolve data issues in order management
• Handle customer & sales representatives’ inquiries related to a sales order (i.e. order tracing and inventory status)
• Manage short supply, ensure short supply inventory is allocated fairly among customers as directed by Sales
• Initiate, identify Departmental cost saving initiatives
• Respond to all customer inquiries related to orders, including order status, product availability, order modifications, order cuts, and delivery date concerns, ensuring timely and accurate communication and resolution of issues.

The experience we're looking for

• Undergraduate Degree
• 3 years’ experience preferred in front line customer service or related field
• Understanding of warehousing logistics, inventory relative to order processing, distribution and delivery of orders on time 
• French speaking is an asset
• Customer relations/Order to Cash experience
• Working knowledge of Order to Cash, SAP Experience necessary
• Professional verbal and written interpersonal communication skills, with the ability to adjust to each customer appropriately
• Intuitive understanding of customer service dynamics
• Must demonstrate calmness and patience with a genuine interest in helping customers while representing Reckitt’s best interest

This role is not currently sponsoring visas or considering international movement at this time.

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

Compensation & Benefits

The expected salary range for this position is CAD $60,000 - $75,000 annually. Individual compensation will be determined based on factors including experience, education, training, skills relevant to the role, and other business considerations permitted by law.

In addition to base salary, this position is eligible for participation in an annual discretionary bonus program, subject to plan terms and annual review. Eligible employees may also participate in Reckitt's comprehensive benefits programs, including extended health, prescription drug, dental, vision, life and disability coverage, paid vacation, sick leave, company-recognized holidays, RRSP and Defined Contribution Pension Plan programs, parental leave benefits, tuition reimbursement, and other employee programs.

If you require a reasonable accommodation during the application process, please contact [email protected]. Reckitt is committed to providing equal employment opportunities and fostering an inclusive workplace for all qualified individuals.

Equality