Volunteer Officer

COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

Reporting to the Associate Director, Volunteer Programs, the Volunteer Officer supports the development and implementation of volunteer engagement strategies that strengthen relationships between Queen's University and its volunteer community. The position plays a key role in supporting a coordinated approach to volunteer engagement across the university, while serving as the primary liaison between the Office of Advancement, the Queen's University Alumni Association (QUAA) Board and University Council (UC).

Working collaboratively with colleagues across Advancement and campus partners, the Volunteer Officer coordinates volunteer programs, supports volunteer leadership and governance activities, and facilitates effective communication and engagement with key volunteer groups. Beyond the direct management of designated volunteer groups, the position contributes to the development of university-wide volunteer engagement frameworks, standards, best practices and resources, including toolkits that equip colleagues to effectively recruit, engage, support and recognize volunteers. The Volunteer Officer also supports the planning and evaluation of volunteer initiatives, helping to strengthen consistency, effectiveness and alignment across volunteer programs in support of the university's alumni engagement and philanthropic objectives

This position develops plans and programs to engage alumni that reflect best practices. The position looks at emerging trends to identify opportunities to improve and increase volunteer participation. This position plans and develops targeted activities, and oversees events. This position creates a community for alumni and works to build long-term relationships between alumni and the school.

The schedule for this position requires the incumbent to work variable hours on a regular basis, including evenings and weekends. In addition, travel is an inherent part of the position. This position is subject to the Averaging and Travel Time Credit provisions of the USW Local 2010 Collective Agreement.

Job Description

What you will do

• Maintains positive relationships with key stakeholders (Board members, sponsors, volunteers), ensures appropriate volunteer recognition is executed.
• Identifies opportunities to enhance partnerships and relationships with volunteers, and develops and implements innovative relationship-building programs.
• Provides logistical support for meetings and events.
• Ensures that plans and programs reflect best-practices.
• Ensures communications with Board members are current and accurate.
• Schedules board meetings.
• Acts as main point of contact for QUAA Board of Directors and Executive committee of the Board.
• Oversees the QUAA Awards process for key awards.
• Facilitates recruitment for volunteer positions following established processes.
• Maintains and implements programs that support the framework for volunteer relations.
• Provides administrative support to senior staff as required. Prepares briefing notes, maintains calendars, makes travel arrangements, and monitors email account.
• Updates website.
• Other duties as required in support of the department and/or unit.

• Four-Year Bachelor Degree or equivalent.

• More than 3 years and up to and including 5 years of experience.
• Previous experience building relationships with donors considered an asset.
• Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).
• Experience in program analysis and reporting considered an asset.
• Experience in planning and/or managing projects considered an asset.
• Experience working at a post-secondary education institution considered an asset.

• A volunteer administrator certificate is considered an asset.

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
  
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].