Bilingual Platinum Specialist (english/french)

About this Position

We are looking for a Bilingual Platinum Specialist to join our Platinum Call Centre.

This posting reflects an existing vacancy within the organization.

Salary range: $50,000 - $65,000

Responsibilities and Qualifications

Responsibilities:

• Handle calls from our top Canadian leaders, providing them with specialized and expedited service to assist them in reducing administrative burdens
• Handle inquiries and provide support to our Leaders in all aspects of Life Operations:  Life Policies, Commissions, Licensing and PFSL
• Work closely with management identifying opportunities for improvement and making recommendations to improve the Field’s overall experience with the Home Office
• Ensure quality service is being provided which includes resolve inquiries without further need for follow up; should follow up be required, they will maintain ownership of the issue and see it through completion
• Proactive in reviewing our leaders’ statistics and helping them stay focused on company targets
• Responsible to develop and maintain relationships with Top Producer Members
• Prepare and analyze business statistics
• Remain current on the ongoing changes made to all policies and procedures
• Responsible for protecting the company’s authority to do business by complying with legal and ethical standards, policies and procedures
• Miscellaneous duties as may be required

Qualifications:

• University degree or equivalent of knowledge and skills acquired through related work experience in Insurance Industry
• Excellent verbal and written communication skills in English and French
• Ability to adapt to changes in procedures or policies, quickly and efficiently
• Experience in sales or business ownership an asset
• Recognized self-starter with the ability to take initiative and think outside the box
• Act as an Subject Matter Expert in all areas of Life Insurance Operations and PFSL
• Excellent problem solving/analysis skills
• Consistently excel in service expectations
• Ability to prioritize, strong attention to detail and ability to work under pressure
• Ability to adapt to changes in procedures or policies, quickly and efficiently
• Able to perform assigned tasks within the specified time frames and meet quality expectations
• Able to work with various key personnel and management in order to better serve our Top Leaders
• Must be proficient in MS Office (word, PowerPoint, excel)

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.