Revenue Control Clerk, BC Shared Health Services (BCSHS)

Please note: This position is with BC Shared Health Services (BCSHS), a separate employer from the Provincial Health Services Authority (PHSA). PHSA is providing recruitment services on behalf of BC Shared Health Services.  Job Summary BC Shared Health Services is a shared services organization that improves efficiency across BC’s health system by centralizing key business and support functions. Creating streamlined processes and working together as one system across the province helps health authorities work more efficiently so they can focus on delivering high-quality patient care. Reporting to the Manager or designate, the Revenue Control Clerk is responsible for the efficient and accurate processing of Accounts Receivable information using a variety of computerized systems and software. The position supervises designated staff as required, supports Accounts Receivable processes and systems, analyzes patient and other designated accounts, identifies trends and discrepancies, and resolves routine issues in accordance with established policies, procedures and guidelines. Duties and Accountabilities Supervises up to ten (10) designated staff by scheduling and coordinating work assignments, participating in the work as required, and assisting with employee performance evaluation, training and orientation. Participates in and supports the accurate generation and processing of Accounts Receivable information through to the general ledger in accordance with established system procedures. Reviews, extracts and interprets information to analyze patient and other designated accounts and independently resolves routine account issues within established guidelines. This includes approving alternate payment schedules and recommending the write-off of delinquent patient accounts, with more complex issues referred to the Revenue Supervisor as appropriate. Investigates patient eligibility and corrects patient information for individuals who are beneficiaries or non-beneficiaries under the Hospital Insurance Act. Interviews patients as required to determine financial responsibility, eligibility for services and appropriate billing rates, and contacts external insurance providers to confirm coverage. Identifies, investigates and takes appropriate action to resolve discrepancies, including sub-ledger to general ledger imbalances and suspense account items. Resolves issues independently where established procedures and guidelines apply and refers more complex matters as appropriate. Ensures compliance with departmental and organizational policies and procedures related to data retention and the confidentiality and security of computer data, Accounts Receivable records and financial information. Assists with the maintenance of computerized systems as required. Performs other related duties as assigned. Qualifications Grade 12, successful completion of a recognized accounting course, and three (3) years of recent related experience, or an equivalent combination of education, training and experience. Skills and Abilities Ability to keyboard at 45 words per minute. Ability to communicate effectively, both verbally and in writing. Ability to deal effectively with others. Ability to supervise designated staff. Ability to organize work. Ability to operate related equipment. Physical ability to carry out the duties of the position. Job Type: Regular Full-Time Wage: $31.64 / Hour Location: 727 Fisgard Street Victoria, BC Closing Date: Applications accepted until position is filled Hours of Work: 08:00-16:00 (Monday to Friday) Requisition # 205926E About BC Shared Health Services Serving the regional and provincial health organizations, BC Shared Health Services is mandated to deliver shared administrative and support services for the provincial health system while advancing government priorities, ensuring responsible stewardship of public resources, and maintaining clear accountability to the Minister of Health and the people of British Columbia. Accountable to the Minister of Health through its Board of Directors, BC Shared Health Services supports the government and the people of British Columbia through the responsible delivery of its mandate and the stewardship of public resources throughout the health care system.