Manager, Tenant Services

Company Description

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description

The House of Commons’ Parliamentary Precinct Operations is currently looking to staff the Manager, Tenant Services position.

This recruitment and selection process is restricted to employees working within Parliamentary Precinct Operations at the House of Commons Administration.

We are seeking a dynamic and client-focused Manager to lead the delivery of a diverse portfolio of services supporting Members of Parliament and the House Administration. This role is responsible for overseeing tenant service operations, managing service providers and contracts, leading project delivery which include design services, resolving complex issues, developing and maintaining standardized service procedures, and driving continuous improvement through performance measurement, monitoring, and reporting.

Reporting to the Deputy Director, Tenant Operations, the Manager, Tenant Services provides leadership to a multidisciplinary team and works closely with internal and external partners to ensure the highest standards of service delivery.

This position is part of an evolving organizational structure. As our organization continues to refine its operating model and service delivery approach, the responsibilities, reporting relationships, and scope of the role may be adjusted to align with future business needs.

Qualifications

Education

• Post-secondary education in a relevant field such as business administration, facilities management, public administration, project management, or a related field, or an acceptable combination of education, training, and experience.

Experience

• Experience leading operational service delivery programs and managing a diverse portfolio of client-focused services;
• Experience leading and developing multidisciplinary teams, including managing performance, ensuring adherence to terms and conditions of employment, and fostering a healthy work environment;
• Experience planning, managing, and delivering projects involving building management, occupancy, refurbishments, relocations, or service improvements;
• Experience developing and implementing operational plans, policies, procedures, service standards, performance measures, and reporting frameworks;
• Experience managing budgets, forecasting costs, monitoring expenditures, and preparing financial analyses and reports;
• Experience collaborating with internal and external senior stakeholders and service providers to coordinate services, build consensus, and resolve complex operational issues and escalations.
• Well-developed analytical and problem-solving skills, and extensive experience in juggling priorities in the face of competing demands;
• Knowledge of project and contract management principles and continuous improvement practices.

Assets

• Knowledge of tenant services, facilities operations, or building support services;
• Professional certification in project management, facilities management, leadership, or a related discipline;
• Knowledge of relevant Members’ entitlements contained in the Members’ Allowances and Services Manual in order to respond knowledgeably to questions and complaints from clients.

Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is CBC. Consideration may be given to candidates with other linguistic profiles. 

Please note that assessments for this position will be conducted in August.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.