Section Manager, Technical Training

JOB SUMMARY

You are responsible for the delivery, administration, monitoring and continuous improvement of Transit Services training programs supporting technical fleet maintenance functions.

Within your assigned area of responsibility, you provide leadership to instructors, work management coordinators, apprentices, mentors, and other training personnel, while ensuring compliance with legislative, regulatory, and corporate standards.

You are accountable for training delivery, program performance, resource optimization, risk management, workforce development, and continuous improvement, and provide advice and recommendations to management to support safe, efficient, and effective transit service delivery.

You also manage the section’s human and financial resources, and partner relationships.

EDUCATION AND EXPERIENCE

Completion of 3 year College Diploma or University Degree in Education, Public or Business Administration, Human Resources, or other related field, including courses towards a certificate in Training or Adult Education.

Minimum of 5 years of progressively responsible experience in the field of training or adult education, in an operational environment. Experience in transit is considered an asset.

Experience should include 2 years of leadership experience in a unionized or regulated environment.

*Section specific training and/or certification requirements are required for the assigned area including: 310 (B, S or T) journeyperson certification or Must complete City training and obtain Ontario unrestricted “CZ” class driver’s licence (or provincial equivalent) within the timeframe determined by the employer, in order to operate a City of Ottawa bus) 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Advanced knowledge of training program principles, practices, methodologies, and evaluation techniques
• Advanced knowledge of adult learning principles, instructional design, learning styles, facilitation techniques
• Knowledge of performance measurement, data analysis, benchmarking, and continuous improvement practices used to assess training outcomes, compliance rates, operational impacts, and program effectiveness
• • Knowledge of the operation of transit vehicles, related equipment, systems, tools, and technologies relevant to the assigned specialty area
• Advanced knowledge of Transit regulatory and compliance requirements
• Knowledge of conflict resolution and team building techniques
• Knowledge of financial management practices and processes for preparing and tracking section and training section budgets
• Computer applications, including MS Office and SharePoint
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies.