Senior Specialist, Quality Improvement

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To obtain a French translation of the following job posting, please email [email protected]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:   

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity. 

Ontario Health is seeking a passionate and experienced Quality Improvement professional to join the Acute and Hospital-Based Care portfolio. As a Senior Specialist, Quality Improvement, you will collaborate with provincial, regional, and local partners, along with clinical leaders, to advance impactful quality improvement initiatives across the health system.

In this role, you will help drive the implementation of programs, clinical and quality standards, accelerate the adoption and spread of leading practices, strengthen connections across the quality ecosystem, and build quality improvement capacity and knowledge. This is a unique opportunity to influence system-wide change by applying a provincial perspective to complex clinical quality challenges and helping remove barriers that enable meaningful improvements at the point of care.

This is an exciting opportunity to address complex healthcare challenges from a system-wide perspective, influence frontline change, and support the ongoing success of Ontario Health's Quality Improvement Plan (QIP) program.

Here is what you will be doing:

Supports Quality Improvement Programs

• Working in partnership with internal and external stakeholders, develops, implements and evaluates strategies to facilitate the large scale spread of provincial programs designed to promote quality and to reduce clinical variation and inequities
• Develops dissemination and implementation strategies to support the use of data (such as quality indicators, MyPractice reports, performance measures, etc.), the adoption and synthesis of evidence (such as Quality Standards and clinical guidelines), and the use of QI methodology to change clinical practice at the frontline
• Supports provincial QI programs in various sectors of the healthcare system (e.g., acute, primary care, long-term care and the community) with a focus on patient engagement, equity and advancing integrated care
• Responsible for developing reports, briefing notes, implementation plans, tools and resources presentations and other dissemination materials
• Leads adoption of quality improvement best practices using a suite of supports and multiple media platforms
• Ensures timely response to concerns arising from a large and diverse audience

Relationship and Stakeholder Management

• Acts as an Ontario Health ambassador both formally (e.g., working with regional and local stakeholders, at provincial or national events) and informally, through day-to-day interactions
• Establishes trust and builds strong internal and external relationships with partners and key stakeholders to remain current on local priorities, emerging issues, and trends
• Supports committees and working groups comprised of both internal and external stakeholders
• Works collaboratively across Ontario Health portfolios, including the regions, and with system partners

Builds QI Capacity and Knowledge

• Demonstrates subject matter expertise on priority issues such as: integrated care delivery models, public and patient engagement, improving patient and caregiver experience, coordinated care management, transitions in care, access to care, health care equity, and other clinical priority areas

• Drives an understanding of relevant indicators needed for areas of focus with colleagues and stakeholders
• Recommends relevant indicators in consultation within OH and external partners
• In consultation with senior analyst, designs mixed methods analysis, incorporating into reports
• Leads learning collaboratives and communities of practice to drive improvement in priority areas
• Understands how to navigate multiple BI platforms and health system performance reporting products (e.g., Quality Standards eReports, Quality Based Procedures, Power BI dashboards)
• Able to synthesize reporting outputs with evidence reviews to identify improvement opportunities and support the design, prioritization, and evaluation of QI initiatives
• Shares resources and tools to support adoption of QI methodologies in the field

Here is what you will need to be successful:

Education and Experience

• An undergraduate degree in Health Policy, Health Administration, Systems Engineering, Quality Improvement, Health Sciences, Health Informatics, Applied Psychology or other relevant disciplines is required; A master’s degree is preferred
• A minimum of 5 years’ experience in clinical leadership or health system policy, that includes responsibility for improving quality in a care setting
• A minimum of 3 years’ experience as a QI leader with experience in front line facilitation and coaching of interdisciplinary teams, successful use of organizational change strategies, and use of a range of knowledge exchange methods such as communities of practice, workshops, on-line collaborative space
• Training or certification in implementation science, quality improvement (e.g., Lean or Six Sigma), change management, or knowledge translation is required
• Registration with a regulated health profession and/or experience in a clinical setting is desirable

Knowledge and Skills

• Excellent knowledge and understanding of Ontario’s health system and health policy issues, priorities and enablers and barriers to improving quality of care
• Experience engaging clinicians, front line staff, patients and caregivers in design and delivery of clinical care
• Skilled in use of textual and qualitative analysis
• Skilled in use of common surveys for outreach and outputs such as Survey Monkey, Survey Gizmo
• Project management and/or strong organizational skills to manage competing priorities
• Excellent oral and written communication skills
• Ability to work independently and in a team
• Experience with data analysis and data interpretation
• Professionalism, reliability and detail orientation
• Excellent computer skills, with proficiency in the use of Microsoft Office software (including Word, Excel, Power Point and Teams), including use of virtual communication platforms such as Zoom 

Location: Ontario Health (OH) welcomes applications from candidates across Ontario.  Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 5

External Application Deadline Date:

October 16, 2026