What You'll Do:

Advisory Services

Serve as the primary HR Operations advisor for assigned client groups, building trusted relationships with HRBPs, leaders, and HR stakeholders.
Act as a trusted partner to HR teams and senior leadership by managing high-level requests, solving critical issues, and proactively communicating downstream organizational impacts
Apply subject matter expertise to resolve time sensitive and/or confidential issues, related to topics such as benefits, leaves, death claims, retirement, myHR inquiries and payroll transactions.
Support Expatriate and Cross Border movements , which includes but not limited to processing HR transactions, meeting with employee and internal partners such as Global Mobility
Support organizational restructures, realignments, leadership changes, and workforce transitions by coordinating HR operational activities.

Case Management & Escalations

Manage complex HR inquiries and cases from intake through resolution, ensuring timely follow-up, documentation, and stakeholder communication.
Act as the escalation point for Tier 1 HR inquiries that require advanced policy interpretation, risk assessment, exception review, or coordination across multiple stakeholders.
Maintain confidentiality and exercise sound judgment when managing sensitive employee situations.

Acquisition & Divestiture Support

Support HR work associated with acquisitions, divestitures, mergers, and business integrations.
Coordinate employee data activities, onboarding and offboarding requirements, policy alignment, documentation, and employee transition activities.
Partner with internal stakeholders to support successful employee transitions while minimizing operational disruption.

Operational Excellence & Risk Management

Identify trends, recurring issues, and process gaps across assigned client groups.
Escalate risks and recommend solutions to improve service delivery, compliance, and employee experience.
Manage internal and external audits and ensure HR documentation, processes, and records comply with employment legislation, company policies, and internal procedures.
Maintain accurate documentation and records in accordance with governance and compliance standards.

Process Improvement & Enablement

Participate in process improvement initiatives that improve quality, consistency, and efficiency of HR service delivery.
Contribute to the development and maintenance of standard operating procedures, knowledge articles, templates, and training materials.

What You'll Bring:

Bachelor’s Degree in HR, Business Administration, Communications or another relevant field.
5+ years of experience in Human Resources, or a related role. Experience working in a shared services or centralized HR delivery model considered an asset.
Experience supporting multiple HR disciplines including employee lifecycle administration, workforce events, policy interpretation, HR compliance, organizational changes, and HR systems.
Experience supporting mergers, acquisitions, divestitures, reorganizations, or large-scale workforce changes.
Proactive problem-solver; resourceful, collaborative, and forward thinking to resolve unique HR issues.
Strong administrative, organizational, and time management skills with the ability to manage multiple priorities and deadlines.
Strong verbal and written communication skills, coupled with professionalism and discretion when handling sensitive and confidential information.
Ability to apply sound judgment when dealing with confidential employee information and routine HR matters.
Most possess a strong track record of working in a collaborative team environment with colleagues and stakeholders across multiple locations.
Experience working with HRIS platforms; SuccessFactors and ServiceNow experience is considered an asset.