Information and Early Resolution Officer (Clerk 4)

About Us

The Department of Labour, Skills and Immigration works to provide fairness, safety and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential.  We have a staff of more than 500 employees working from offices throughout Nova Scotia.  Together we are responsible for workplace safety, fire safety, pensions, apprenticeship, adult education, and many other facets of everyday life.

About Our Opportunity

As an Information and Early Resolution Officer you will be responsible for providing the public with information about the Code and regulations.  You will assist in processing recruiter licence and employer registration applications.  As well, you will support the division’s audit and complaint resolution functions.

This position reports to the Manager, Foreign Worker Program.

Primary Accountabilities

In this role you will:

• Respond to a high volume of phone and email inquiries, ensuring clear, accurate and consistent information is provided about our legislation and complaint process. 
• Process recruiter licence and employer registration applications in accordance with established guidelines.
• Administer self-audits to assess employers’ compliance with the legislation.
• Perform data entry and other administrative functions in relation to the licensing and registration process.
• Facilitate early resolution of complaints, which involves discussing the complaint with the parties and exploring whether the matter can be resolved without an investigation.
  

Qualifications and Experience

You have High School Education plus five years of related experience in an office or professional environment. An acceptable equivalent combination will be considered.

You have good interpersonal and communication skills and a proven ability to explain complex information in a way that people can easily understand.  You have experience dealing with frustrated and upset individuals and can deescalate situations by seeking to understand others’ perspectives, showing empathy, and remaining calm and respectful.   You demonstrate an understanding of, and commitment to, equity, diversity, and inclusion.

You are conscientious about − and accurate with − your work and have well developed time management and organizational skills to effectively manage competing priorities in a busy work environment. You are comfortable using Microsoft applications including Excel and Outlook and effectively use these tools to help you work more efficiently.   You are a critical thinker and problem solver who takes initiative to identify opportunities to improve the way things are done.

You consistently maintain a respectful, professional, and courteous manner with colleagues and clients.  You are flexible and adaptable and demonstrate a willingness to take on any task required to help the team provide timely quality service to the public.

Assets for this role include:

• In addition to English, you are fluent (verbal and written) in other languages such as Spanish, Hindi, Punjabi, Chinese or Korean.
• Experience applying policies/legislation/regulations.
  
  
  

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths