Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

Responsibilities:

As a valuable member of the Fan Services team, you willbe responsible forthe delivery of championship customer service to suite fans during a variety of Scotiabank Arena and BMO Field events.

Greet fans in a welcoming and friendly manner

Communicate positively and professionally with staff and fans

Provide a friendly and informed response to anyservice relatedissue/inquiry

Monitor and control guest access to all suites

Act as an ambassador for the Fan Services department, SBA and City of Toronto

Participate inspecial events/promotional activities for Executive Suite clients as the need arises

Attend pre-event and post-event briefings

Liaise with maintenance,housekeepingand food & beverage departments to ensure reported problems or concerns are resolvedin a timely manner

Ensure adherence to MLSE service standards and policies

Work in compliance with the provisions of the Occupational Health & Safety Act

Adhere to MLSE service standards and policies

Perform other duties asrequired

Qualifications:

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevantexpertiseand experience.

Must be available to work weekdays as early as 4:00pm, and a variety of shifts on weekends and holidays as the need arises

Smart Serve Certificaterequired

Previousexperience in VIP hospitality/ concierge services an asset

Work with enthusiasm and professionalism at all times

Excellent interpersonal and communication skills; team focused

Work well under pressure; handle multiple tasks simultaneously

Ability to work in a dynamic environment, with loud noise, brightlightsand temperature fluctuations

Ability to handlepossible emergencysituations and unplanned events,situationsand circumstances

Familiarity with the City of Toronto and tourist attractions an asset

A winning and engaging attitude

Job Posting Compensation Range/Rate:

$20.90

We’regladyou’rehere. Once you apply,we’llfollow up by email, and you can track everything in yourCandidate Portal. Want instant updates?Opt-in for SMS notificationsto stay in the loop.

At MLSE, we are committed to buildingan equitable,diverseand inclusive organization. We are an equal opportunity employer, and we do not discriminateon the basis ofrace, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you needan accommodationdue to a disability, please email[email protected]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Executive Suites Concierge

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