Team Lead, Live Well Client Care (live Well Programs)

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

• Lead day-to-day operations and team performance.
• Monitor workload and performance volumes to identify gaps and optimize operations
• Prioritize decisions based on clientcare needs and safety, ensuring workflows aligns with policies, procedures and regulatory standards.
• Collaborate with Talent Acquisition for recruitment, onboarding, and orientation of new staff.
• Conduct performance reviews, coach team members and manage performance issues in collaboration with Human Resources.
• Foster a collaborative, high-performing team culture.
• Handle client escalations and support staff in challenging situations.
• Partner with clinical lead ers and product team s to launch new programs.
• Promote evidence-based practice and maintain nursing competency standards.
• Address safety concerns promptly and escalate serious incidents.

• Degree in Healthcare and/or equivalent experience in the industry (Masters in Health Administration or BScN considered an asset)
• 2–5 years lead ership/management in healthcare or relevant industry
• Strong communication, organizational, multi-tasking and interpersonal skills.
• Proficiency in MS Office.
• Experience with Accuro EMR and/or SalesForce an asset
• Ability to work independently and within a multidisciplinary team.

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. 

​Notice to Candidates: Recruitment Fraud 

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at [email protected] to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [email protected].