IT Service Professional

• Frontline Support & Ticket Management
  • Active oversight, prioritization, and management of corporate IT service tickets.
  • Direct, empathetic technical assistance across virtual spaces, chats, emails, and physical desk-side visits.
• Software Enablement, AI Tools Support & Training
  • Software & Generative AI Support: Provide hands-on guidance and troubleshooting for everyday office software, Google Workspace tools, and AI tools to help staff work efficiently.
  • User Accounts & Access Management: Set up new user accounts, manage group permissions, assist employees with password resets and system logins, and manage account closures.
  • User Training & Documentation: Lead onboarding for new hires, provide training on software and IT tools, author and update easy-to-follow user guides and knowledge base articles, and manage software licenses.
• Manufacturing Support
  • Manufacturing Operations Support: Provide technical assistance for shop-floor systems, production hardware, and manufacturing workstations to maintain continuous operations.
  • Regional Transit: Routine travel between regional corporate offices across the Lower Mainland as operationally requested. (Note: Mileage for personal vehicle deployment is fully reimbursed based on actual mileage).
• Hardware Deployment & Lifecycle Management
  • Sourcing, physical deployment, configuration, and hands-on troubleshooting of computing hardware, network peripherals, network cross-connections, and workstation operating systems.
  • Asset tracking documentation and asset lifecycle administration.
• Policy Enforcement
  • Enforcing and upholding strict internal IT security protocols and compliance guidelines across all departments.
  • Adhering to the LMI Employee Handbook and company policies.

• Core Requirements
  • Diploma in Information Technology or a related field.
  • 1–3 years of experience in a help desk or IT support role within a corporate environment.
• Technical Skills
  • Working knowledge of Google Workspace and Generative AI tools.
  • Automation & Scripting: Demonstrated ability or strong interest in using automation tools to optimize repetitive operational tasks.
  • Experience with corporate antivirus software.
  • Fundamental understanding of IT ticketing systems.
  • Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc.).
  • Fundamentals of Google Workspace and Active Directory.
  • Multi-OS fundamentals (Windows Enterprise, macOS, and Linux distributions).
• General Skills & Competencies
  • Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
  • Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
  • A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
  • Ability to effectively collaborate with IT team members and colleagues across different departments.
  • Ability to prioritize tasks, manage time effectively, and work independently.

• Initial Screening: Discovery conversation with HR.
• Hiring Manager Interview: Discussion with the IT Service Manager regarding role alignment.
• Team Fit: Opportunity to meet with potential peers and cross-functional team members.
• Assessment: Some roles may entail a technical assessment to further discover your technical capabilities and skills.

• Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
• Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
• Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
• Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
• Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives.
• Please note that financial relocation assistance and immigration sponsorship are not available for this position.
• We are recognized as a “Great Place to Work” for 10 consecutive years!

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