Inside Account Rep - Infrastructure Sales

The Inside Sales Representative (ISR) at Lenovo is not your typical ISR role. This is an opportunity to work with some of Lenovo's largest accounts across the Quebec Corporate and Public Sector markets, collaborating with an extended sales team to grow Lenovo's business within existing customers while expanding into new customer environments.

The ISR is responsible for configurations, quotations, sales support, and proactive follow-up, while providing product information and overall support through telephone, Microsoft Teams, and email. This role is a critical component of Lenovo's Canadian business and helps ensure the successful delivery of Lenovo's commitment to customer satisfaction and business outcomes.

Lenovo operates under a Channel First model, leveraging the strengths of our business partners while combining Lenovo's Infrastructure Solutions Group (ISG) portfolio of servers, storage, software, AI solutions, and services to deliver value to customers.

The ISR will receive training on x86 solutions, including ThinkSystem, ThinkAgile, Storage, Software Solutions, AI solutions, complementary workloads, and services. The role supports both Quebec Corporate and public sector sales activities, including customer engagement, opportunity development, bid support, pipeline management, forecasting, and contract compliance.

The successful candidate will work closely with field sales representatives, channel partners, technical specialists, and services teams to drive territory growth and customer success. This position combines sales support, customer engagement, business development, and opportunity ownership, with compensation that includes a commission component tied to the success of the assigned territory.

The ideal candidate will possess strong business acumen, Advanced Microsoft Excel skills, and a solid understanding of the Quebec technology market. Experience with Quebec PS procurement processes, CAG contracts, and government purchasing frameworks is desirable.

The successful candidate must be comfortable balancing internal sales support responsibilities with direct customer engagement and opportunity ownership.

Key Responsibilities

• Manage pipeline progression and opportunity development.
• Drive targeted sales activities alongside Account Executives and Channel Partners to achieve territory objectives.
• Develop and execute sales campaigns within assigned territories.
• Provide proactive follow-up, product information, and overall support to customers and business partners through phone, email, and Microsoft Teams meetings.
• Assist with opportunity identification, qualification, solution configuration, quoting, and closure activities.
• Maintain CRM accuracy, forecasting discipline, and reporting requirements.
• Work closely with Lenovo sales specialists, technical specialists, services teams, and channel partners to support customer requirements.
• Support territory growth through account penetration, customer engagement, and new opportunity development.
• Assist field sales representatives with both pre-sales and post-sales activities.
• Develop and maintain territory reporting, forecasting, pipeline analysis, and sales performance tracking using advanced Microsoft Excel skills.
• Analyze sales data, identify trends, and provide actionable recommendations to improve business performance.
• Support opportunities within the Quebec public sector, including procurement requirements, bid submissions, contract vehicles, and purchasing frameworks.
• Work with corporate, municipal, provincial, healthcare, education, and broader public sector customers throughout Quebec.
• Develop working knowledge of Lenovo's ISG portfolio, including servers, storage, software, AI solutions, and services.
• Participate in customer meetings, partner engagements, virtual events, and sales initiatives as required.

Required Qualifications

• Fluent in English and French (spoken and written).
• Minimum 3+ years of experience selling technology solutions or supporting technology sales teams, preferably in the server, storage, software, infrastructure, or technology services industry.
• Advanced Microsoft Excel skills, including: Pivot Tables XLOOKUP/VLOOKUP Data analysis and reporting Forecasting and pipeline management Dashboard creation and data visualization
• Proficiency with CRM systems and Microsoft Office applications.
• Strong organizational, analytical, and problem-solving skills.
• Strong verbal and written communication skills, with the ability to present solutions professionally in both official languages.
• Ability to manage multiple priorities while maintaining a high level of accuracy and responsiveness.
• Post-secondary diploma or Bachelor's degree in Business, Technology, or a related discipline.

Preferred Qualifications

• Knowledge of Quebec corporate and public sector customers.
• Understanding of Quebec government procurement processes, RFPs, standing offers, and contract frameworks.
• Experience working with channel partners and indirect sales models.
• Knowledge of Lenovo ISG solutions, including ThinkSystem, ThinkAgile, Storage, AI, Software, and Services.
• Experience supporting healthcare, education, municipal, provincial government, and enterprise customers.
  

This position supports customers, channel partners, and internal teams across Quebec and Canada. Therefore, bilingual fluency in English and French is a mandatory requirement. Experience supporting Quebec corporate accounts and navigating Quebec public sector procurement environments will be considered an asset.