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League

Clinical Lead, Health Solutions

League
Posted 10 days ago
Toronto, Ontario, CA (Hybrid)

Key Details

Top Skills Required

Engagement KPI MeasurementTaxonomy DevelopmentData Analysis +17 more

Description

About League
League is one of the fastest-growing technology companies in Canada and the leading healthcare experience platform. Getting healthcare is often the easy part — finishing it is where things fall apart: people book the appointment and skip the follow-up, fill the prescription and stop taking it, get the referral and never make the call. That gap costs health plans and health systems money, and it costs people their health. League closes that gap — identifying what each person needs to do next, clearing what’s in their way, and getting it done, for the 70 million+ people whose care already runs through our platform. Health plans and health systems trust us to do this at scale. Organizations like Manulife, SCAN, Geisinger, and Medibank on the payer side, and Baptist and Shoppers Drug Mart on the provider side. 

Position Summary:

As a Manager, Health Solutions you will support our rapidly growing business. 

Your work will be instrumental in bringing League’s Health Solutions to market. You will enable health programming and marketing tactics to drive measurably improved health outcomes. 

In this role you will enable clients by: 

  • Supporting the definition and measurement of the desired health outcomes for League’s Health Solutions 
  • Supporting the definition and measurement of engagement KPIs for League’s Health Solutions 
  • Assisting in the development and execution of content and marketing initiatives that deliver measurable health outcomes/engagement
  • Supporting the implementation and utilization of Health Solutions within client platforms to drive engagement and health outcomes

This role requires a deep understanding of how multiple components, including product features, content and marketing communications, should be integrated to drive continuous user engagement while meeting our client expectations on health outcomes. You will build, nurture, and grow business relationships with internal stakeholders and our clients. 

The ideal candidate will be passionate about our mission, creative in driving business value, and capable of operating with high comfortability in an ambiguous environment.

In this role, you will:

  • Contribute to high-impact health initiatives that represent League’s business and value 
  • Work with a world-class team to deliver high-impact health solutions to our members and clients across North America and internationally as needed.
  • Collaborate closely with cross-functional teams to craft holistic experiences that resonate with target audiences, drive engagement, and ultimately improve health outcomes.
  • Support evaluating of key initiatives and key decisions to drive growth
  • Analyze data structures to inform implementation decisions and provide actionable recommendations to clients and leadership around health solution implementation
  • Participate on League’s ongoing strategic planning process including competitive analysis, financial analysis, and preparing for monthly/quarterly leadership team meetings
  • Act as a subject matter expert on health outcomes and engagement. The candidate will be expected to develop a perspective on optimal use of features, content and marketing communications to drive user engagement for improved health behaviors and outcomes
  • Utilize your patient care experience to optimize recommendations to clients to drive measurable improvements in health outcomes
  • Execute and maintain health outcome driven user journeys, including content and marketing components, to enable users to obtain knowledge, grow self-efficacy, and practice desired behaviors to drive engagement with League’s Health Solutions and improve health outcomes
  • Collaborate on the implementation of high-complexity health solutions launches (related to content and marketing communications), ensuring alignment with the larger implementation plans and client commitments. 
  • Create and utilize taxonomies where possible to create standardized data sets to support consistent reporting of engagement or health outcome impacts
  • Advise on user engagement strategies to support platform engagement
  • Support the growth of League customers by providing expertise around health outcomes/engagement strategy and initiatives in support of client goals.
  • Optimize League’s health solutions to drive key metrics and client success

About you:

  • A high performer with 2 to 4 years in a patient care setting. Experience in client-facing or project leadership roles is a bonus. 
  • Ability to influence decision makers without direct authority
  • Expertise on data-driven decision-making
  • A proactive approach to problem-solving with the ability to cross-reference issues and provide well-informed recommendations. An organized, analytical mind and can overcome challenges, in a thoughtful and meaningful way
  • A successful builder with a track recording of turning ideas into reality
  • A proven leader of complex projects. Can manage multiple projects at the same time and their associated delivery timelines and expectations
  • You must be a licensed health professional (RN, PA, NP, PharmD, RD, etc) with a strong history working in direct patient care;
    • If applicable, tell us about your experience working with patients. Physical health (rehab, physical therapy etc) or Mental health (inpatient, outpatient, therapy etc) experience is a plus.
What We Offer
  • Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
  • Bonus Program: Be rewarded for your contributions with our performance-based bonus program
  • Employee Stock Option Program: Become an owner and share in our success through our stock option program
  • Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
  • Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
  • Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
  • Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
  • Mentorship Program: Benefit from guidance and support from experienced leaders in your field
  • Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity

Security-Related Responsibilities

  • Compliance with Information Security Policies
  • Ensure access management is performed in compliance with the employee's role and responsibilities
  • Responsibility and accountability for executing League's policies and procedures within the department/ team
  • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
  • Compliance with Information Security Policies

CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for Canada applicants only
$77,400$116,200 CAD
AI Fluency & Ways of Working

At League, we are an AI-native organization. We expect all employees regardless of role or level to thoughtfully leverage AI to improve the quality, speed, and impact of their work.

What this means in practice:
  • Use AI tools as part of your daily workflow to enhance productivity, problem-solving, and decision-making (e.g., drafting, analysis, coding, research, or process automation)
  • Apply judgment and accountability when using AI by reviewing outputs for accuracy, bias, and quality before use
  • Continuously learn and adapt as new AI tools and capabilities emerge, incorporating them into your ways of working
  • Identify opportunities to improve how work gets done  from personal productivity to team-level workflows by leveraging AI effectively
  • Operate with strong data responsibility and security awareness, especially when working with sensitive or regulated information
How this scales by level:
  • Individual Contributors: Use AI to improve personal productivity and quality of output
  • Senior ICs / Managers: Integrate AI into team workflows and improve processes
  • Leaders: Drive AI adoption at the organizational level and shape how work is done across teams
What we look for:
  • Demonstrated experience using AI tools in a practical, responsible way
  • Curiosity and openness to experimenting with new technologies
  • Ability to balance efficiency with quality and sound judgment
Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected].

Our Application Process:
Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
  • You should receive a confirmation email after submitting your application.
  • A recruiter (not a computer) reviews all applications at League.
  • If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
  • The final step is an offer, which we hope you will accept!
  • Prior to joining us, we conduct reference and background checks.Additional checks could be required for US Candidates, depending on the role you are exploring.
Here are some additional resources to learn more about League:

Work Location:

We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.

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Use of AI Notice
We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.
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Job Details

Job Type
full time
Salary Range
$77,400 - $116,200
Experience
2+ years

Required Skills

Engagement KPI MeasurementTaxonomy DevelopmentData AnalysisArtificial IntelligenceFinancial AnalysisUser Journey DevelopmentClient Relationship ManagementLeadershipProblem-solvingOrganizationAdaptabilityHealth Outcomes MeasurementStrategic PlanningMarketing CommunicationsPatient CareHealth Program DevelopmentData-Driven Decision MakingCompetitive AnalysisProject LeadershipAnalytical Thinking