Air Logistics Revenue Care Specialist

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Join our Air Logistics team as an RCC Specialist, where you will play a critical role in ensuring the smooth, efficient, and proactive management of global air freight operations. Acting as a central coordination point, you will monitor shipments, resolve disruptions, and drive operational excellence across the network. This is a fast-paced role requiring strong analytical capabilities, attention to detail, and a customer-centric mindset.

How you create impact

• Monitor and manage end-to-end air freight shipments within the RCC scope
• Act as the central escalation point for operational disruptions and exceptions
• Ensure timely identification and resolution of shipment delays or service failures
• Proactively track shipments against milestones and trigger corrective actions
• Coordinate with origin, destination, carriers, and stakeholders to ensure service continuity
• Analyze shipment data to identify trends, risks, and improvement opportunities
• Maintain high levels of customer satisfaction through proactive communication
• Collaborate with internal teams (operations, customer care, pricing) to optimize workflows
• Ensure compliance with internal SOPs, service level agreements (SLAs), and KPIs
• Drive continuous improvement initiatives within RCC operations
• Support performance reporting and operational dashboards
• Escalate critical issues and provide actionable recommendations to management
• Ensure accurate and timely system updates and documentation of shipment status
• Contribute to process standardization and best practice sharing across regions
• Support crisis management and contingency planning for major disruptions

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. 

What we would like you to bring

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field (preferred)
• 3+ years of experience in air logistics, freight forwarding, or operations
• Strong understanding of air freight processes and shipment lifecycle
• Proven ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong communication skills with the ability to coordinate across global teams
• High attention to detail and commitment to data accuracy
• Proficiency in logistics systems and Microsoft Office tools (Excel preferred)
• Ability to work under pressure and handle time-sensitive shipments effectively
• Customer-focused mindset with a proactive and solution-oriented approach
• Fluency in French (spoken and written) is required for this position

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-UT1

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.