Customer Service Administrator- 12 Month Temp Contract

Job Overview

Join a team where customer service and organization make a real impact.

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys keeping operations running smoothly? We're looking for a Customer Service Administrator to be the go-to support for our customers, internal teams, and parts operations. In this role, you'll combine your administrative expertise, problem-solving skills, and attention to detail to deliver exceptional service while supporting critical business processes.

If you enjoy building relationships, managing multiple priorities, and being an essential part of a collaborative team, we'd love to hear from you!

Reports to: Customer Service Representative, Supervisor
Shift: 5x2- Monday-Friday, 8h a day
Term: 12 month contract 
Allowances: Additional premiums and allowances are associated with this position due to location
Safety Sensitive: No- RCMP criminal record check and submission of 5-year provincial driving record will be required
Travel: up to 25% within Canada
Relocation: This position does not offer relocation

Key Job Responsibilities

• Serve as the first point of contact for customer parts inquiries, providing accurate information and exceptional service
• Process and manage purchase orders, quotes, returns, credits, and major shutdown orders while ensuring accuracy and compliance with customer requirements
• Coordinate with purchasing and vendors to source parts and support customer needs
• Manage freight invoicing, customer chargebacks, and vendor invoice processing through SAP and related systems
• Maintain accurate inventory and documentation records, including cycle count entries and Bill of Lading (BOL) management
• Support a strong safety culture while collaborating effectively with customers, vendors, and internal teams

Qualifications/Requirements

• High School Diploma or equivalent
• Minimum 2 years of customer service and/or administrative experience required; parts industry experience is considered an asset
• Strong attention to detail and commitment to accuracy in data entry and transactional processing
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
• Proficiency with SAP and Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint)
• Outstanding communication and relationship-building skills

Additional Information

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them. 

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. 

Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.