Warranty Advisor

General Summary

The Warranty Advisor in Warranty Management (Service and After Sales) is responsible for the review and processing of dealer Warranty Claims, responding to dealer inquiries, escalations and appeals related to these claims. The Warranty Advisor also provides support to dealers on Warranty Administration needs, in line with Kia Canada’s (KCA) Warranty Policies & Procedures.

Position reports to the Manager, Warranty Management. Position works with other key functions including the Kia Technical Assistance Centre (KTAC), Field Services and Regional Field Teams.

Essential Duties and Responsibilities

• Review and process dealer warranty claims according to KCA’s policies & procedures and within the expected timelines
• Review and approve Prior Work Authorization (PWA) requests from dealers as part of pre-work for future warranty claims.
• Communicate with dealers as needed, to ensure claims processed in a timely manner.
• Minister virtual 1:1 or small-group training sessions for dealers’ warranty admin staff.
• Identify out-of-policy warranty conditions and address them with dealers as needed.
• Support management in the implementation of controls to limit non-compliant warranty claims.
• Inspect and review documents supporting Warranty Claims and Warranty Parts Returns.
• Collaborate with Kia Technical Assistance Centre (KTAC) as needed e.g., Repair validations, etc.
• Interface with other KCA departments such as Quality Assurance, Government Affairs, Field Services, After Sales (Parts supply) and Field Teams.
• Assist in development and generation of reports as required by Service and After Sales (SAS) management.
• Assist with the creation and implementation of new processes and procedures as needed.
• Other special assignments and tasks as identified by SAS management.

Skills/Knowledge/Experience/Education Requirement

• Strong technical background in automotive industry is highly preferred.
• Ability to read and understand technical manuals and procedures.
• Ability to work with KCA information systems, to support warranty claim processing.
• Minimum 2-years’ experience in data entry/processing, clerical support and/or dealer service operations.
• Basic accounting skills.
• MS Office Suite; Strong competency in Excel.
• Successful completion of Post Secondary education in related discipline.
• Bilingual in French and English (written/oral) is required.