DPSM Regional Fixed Ops Western

General Summary

Provide leadership & guidance to Kia Dealers in assigned District.  Responsible for training & assisting Dealers in areas of Warranty Administration, Parts & Service performance and profitability, Technical advice, Kia Protect MBP penetration and CSI Standards & practices. Accountable for Parts Targets and Warranty measurements and CSI results with-in the District.

Essential Duties and Responsibilities

Please note that this position is located specifically in Alberta.

• To ensure Dealers provide competent quality service to enhance the Kia product, experience & CSI.  Participate in & conduct training meetings as required.
• Provide Dealerships with guidance, best practice initiatives, marketing and coaching in all Fixed Operations related areas including Kia Protect MBP penetration, and compliance with KCI warranty and parts policies and procedures.
• Decision making and authorization of repairs & adjustments.
• Ensure Dealership participation in all Kia programs for Dealership employee training, technical training, merchandising, inventory control, purchasing, and process enhancement.
• Monitor, document and advise management of Dealer & District status on a regular basis through the means of electronic Dealer Contact reports.
• Assist in customer related issues to resolve and represent Kia in CAMVAP disputes as required.

Skills/Knowledge/Experience/Education Requirement

• 5 years direct automotive experience; preferably in the area of sales and/or retail management and Fixed Operations management.
• University Degree in a related discipline preferred.
• Strong communications skills (both written and verbal).
• Excellent management skills.
• Strong interpersonal skills with a high level of integrity.
• Excellent organizational skills and the ability for closure.
• Excellent presentation skills.
• Be willing to travel 50% of the time.