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Helpdesk Technician - 5 Month Term
Key Details
Top Skills Required
Top Benefits
Description
Note: This role is based in Kelowna, BC and is 100% on-site. This is a term position, until the end of December, 2026.
We’re all aboutthe craft.
KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful city of Kelowna, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to over 1,200 highly skilled individuals. Our passion for our craft fuels every project we touch.
JOB OVERVIEW
We are looking for a Helpdesk Technician to assist with our iPad project, which includes setting up and distributing iPads to all of our Aircraft Maintenance Engineers (AMEs).
The successful candidate works as part of KF Aerospace Helpdesk Team that provides Tier 1 and Tier 2 support to end users’ workstations, laptops, mobile devices, and basic network infrastructure. The Helpdesk Technician reports to the IT Operations Manager.
DUTIES & RESPONSIBILITIES
- Verifying order delivery against shipping manifest
- Adding each iPad into our inventory system
- Verifying the function of each iPad (unboxing, turning it on)
- Making sure each iPad is registered with Apple Business Manager and InTune
- Labeling each iPad based on the established naming conventions
- Putting screen protectors and cases on each iPad
- Labeling the iPad case to match the label on the iPad
- Monitor inventory stock levels to ensure timely availability of hardware and peripherals.
- Fulfill standard hardware requests on-site, including device deployment, replacement, and setup for end users.
- Handing out the iPad to the AMEs
- Providing support for the AME’s to register their iPad in their name
- Any other Helpdesk tasks as necessary, such as:
- Setting up and imaging computers
- Desk moves for users
- Wiping old computers for recycle
REQUIREMENTS
- Basic understanding of iOS/iPadOS navigation, Apple IDs, and device setups.
- Experience in Corporate IT or Helpdesk is an asset
- Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Active Directory, Windows 10, Windows 11, Microsoft Exchange, Office 365, Office 2016) would be an asset.
- Must possess exceptional customer service orientation
- Must possess and demonstrate excellent verbal and written communication skills
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
- Ability to lift/move equipment up to 50 lbs. on occasion
- Ability to work in a fast-paced dynamic environment
- Travel to our other location in Hamilton, ON is required
SALARY
This position is wage band level 4, $46,000-$58,000. The expertise and technical skill level of the candidate is assessed during the selection process for placement within the band. Note: The salary range maximum signifies full job knowledge.
HOW TO APPLY
Be a part of our craft. Apply for the Helpdesk Technician (5-month term) at kfaero.ca/careers today!
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Job Details
- Job Type
- full time
- Salary Range
- $46,000 - $58,000