Senior Manager, Construction Operations

We're looking for a Senior Manager, Construction Operations to build and run the operating rhythm for our Regional Project Manager team. You'll own the metrics, cadence, and accountability structure that ensures every home modification installation across every region meets our timeline, budget, and quality bar. This role exists because consistency at scale doesn't happen by default: it's designed, measured, and enforced. The ideal individual will be comfortable challenging the status quo and creating an environment of continuous improvement.

Key Responsibilities

Performance Management & Accountability

• Define and own the KPI framework for Regional Project Managers: on-time completion rate, budget variance, quality inspection pass rate, SLAs, Service Provider network health, client escalation rate
• Run a regular (weekly/monthly) performance review cadence with each Regional PM against those metrics
• Own the documentation trail for performance - what was flagged, what was committed to, what changed
• Serve as the escalation point above Regional PMs for issues that can't be resolved at the regional level
• Represent regional performance data to executive leadership 

Team Oversight

• Build and maintain dashboards/reporting that make regional performance visible to leadership without requiring narrative status updates
• Standardize how installations are tracked across regions so performance data is comparable, not just anecdotal
• Manage, coach, and develop the Regional Project Manager team
• Set clear expectations at hire and in onboarding for what "meeting the bar" looks like, tied directly to the KPI framework

Qualifications

• 5+ years managing a distributed field team in construction or home services
• Track record of building KPI frameworks and performance management systems from scratch, not just operating inherited ones
• Direct people management experience 
• Comfortable working with data/dashboards to drive decisions, not just gut sense of team performance
• Experience managing teams through change