Client Experience Coordinator, Accelerator (fte)

CLIENT EXPERIENCE COORDINATOR, ACCELERATOR 
INVEST OTTAWA – VENTURE DEVELOPMENT

Reporting to the Senior Manager, Accelerator Programs & Capital the Client Experience Coordinator is the first point of contact for early-stage tech companies in the IO Accelerator program, helping startups get the most out of Invest Ottawa’s services. IO Accelerator companies generally have $100K - $2M in annual revenue and are rapidly expanding their teams, customers, and markets. You’ll coordinate onboarding, programming, and events while fostering strong relationships with these clients, advisors, and ecosystem partners.

Work Model: 10 days per month required in-office at Bayview Yards 
Corporate Pay Band B: $54,400 - $81,600

Hiring Salary Range:$54,400 - $63,200

Reason for Opening: Backfilling a position.

WHAT YOU WILL BE DOING

• Build and maintain strong relationships with founders, tech leaders, advisors, and ecosystem partners
• Guide clients through their journey with Invest Ottawa, from onboarding to program completion, including timely responses to inquiries and support requests
• Help clients navigate Invest Ottawa's broader suite of services, including Venture Services and Area X.O
• Coordinate meetings, including recurring check-ins and strategy sessions with clients and advisors
• Plan, organize, and execute program activities such as workshops, advisory sessions, networking events, and pitch competitions
• Manage event logistics, including communications, RSVPs, catering, and technical requirements
• Represent Invest Ottawa at community and networking events, building visibility and strengthening the local entrepreneurial ecosystem
• Identify challenges and recommend improvements to enhance programs and client experience
• Maintain client information, progress, and key metrics in the CRM
• Create and manage surveys to gather client feedback, and support impact reporting

DESIRED SKILLS & EXPERIENCE:

• Completion of a post-secondary diploma or degree in business or a related discipline
• 2+ years of work experience in a business environment
• Excellent interpersonal skills, including proven strength building and maintaining relationships with stakeholders
• Superb verbal and written communication skills
• Highly organized and adept at prioritizing tasks in a fast-paced environment with sharp attention to detail
• Self-motivated and proactive, with a strong drive to take initiative and achieve results

ASSETS:

• Strong understanding of startup ecosystems, business acceleration programs, and entrepreneurial support services
• Familiarity with program delivery and event management best practices
• Experience leveraging AI tools such as ChatGPT and/or Claude

Do you have some of these skills but maybe not all? We still encourage you to apply as we would love to review your unique application and learn more about you! 

At Invest Ottawa and Bayview Yards, we know that diversity, inclusion and a sense of belongingness are critical success factors for globally competitive organizations and are required to drive sustainable wealth creation and prosperity across our region. We prioritize the creation of an inclusive culture and infuse diversity into our programs, operations and governance. As an equal opportunity employer that doesn’t simply accept difference but celebrates, support and thrives because of it, we invite all qualified candidates to apply, and especially encourage those who identify as members of underrepresented groups.  

Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment, starting with the hiring process. If you require accommodation during any phase of the evaluation process, please contact [email protected] to request specialized accommodation. Do know, all information received in relation to accommodation will be kept confidential. At Invest Ottawa and Bayview Yards, we are focused on doing better and committed to leading by example because it’s what’s best for us, our culture and our community. 

We may use AI-enabled tools during the recruitment process, including for interview note-taking and assessment support, to help our team stay present and engaged throughout interviews. These tools do not independently screen, assess, or select applicants, and all hiring decisions are made by people. We welcome inquiries about AI use and/or requests for accommodations at any stage of the hiring process. Personal information (including recordings, transcripts, summaries, and assessment-related materials) is safeguarded in accordance with our privacy policy and applicable Ontario privacy legislation.