Product Flow Coordinator - 1 year contract

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

MISSION

The Coordinator, Product Flow is responsible for managing product flow for Core and Feature period items as well as proactively communicating and updating key business partners on item exceptions and issues. In addition, this role will provide support to the Planning & Inventory Management team, specifically with reporting and managing inventory in the store and online channels.

KEY PERFORMANCE METRICS

• Completion/accuracy of projects/tasks within a specified time period
• Effective communication with functional teams
• Decreased cycle time through the Indigo Distribution Center
• Improved visibility on item order status for Planning, Merchants, Supply Chain

KEY ACCOUNTABILITIES

Functional

• Actively track incoming vendor purchase orders, working with partners in DC Operations, Supply Chain Analysts, Vendors to understand and communicate current order status
• Engage with Planning and Category teams to proactively communicate exceptions and issues
• Act as the main point of contact for Indigo’s Distribution Centre’s for:
  • The Distribution Centre Watch List and the OD Exclusion List
  • General Merchandise DC RUSH communications
• Act as the main point of contact for third-party vendors and logistics partners
• Monitor in-stock readiness for turnovers and key programs

• Consolidate tasks across General Merchandise/Print businesses, including DC to DC transfers
• Assist with heat tickets and in the resolution process

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization
• Celebrate diversity of thought and have an open mindset

SCOPE

Reports to:  Planning Manager, Planning & Inventory Management

Manager once Removed (MOR):  VP, Planning & Inventory Management

KEY RELATIONSHIPS

Internal:

• Planning team
• GM Merchant team
• Supply Chain team
• Distribution Centres

External:

• Vendors
• 3rd party logistics partners

Qualifications

Work Experience / Education / Certifications

• College/University education program preferred
• Work experience in retail is an asset

Competencies / Skills / Attributes

• Detail oriented with strong analytical skill set, quantitatively oriented
• Strong computer skills, particularly with proficiency in Microsoft Excel
• Ability to learn new technical applications and tools quickly
• Ability to build and maintain productive and cohesive relationships with peers and cross-functional teams
• Demonstrates strong listening, written and oral communication skills
• Ability to deal with change and uncertainty
• Demonstrates solid problem-solving skills
• Able to adapt and navigate through changing priorities
• Ability to organize and prioritize workload to meet deadlines, multi-task and complete projects on time
• Demonstrates strong organizational skills
• Able to influence peers effectively
• Affinity for products and interest in merchandise

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.