Business Solutions Manager

52221 - Toronto - Regular .

Hiring Salary Range: $85,000.00-110,000.00 / year

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly  1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Support and advise the Manager in implementing the Divisions goals/objectives/strategies by managing and optimizing the communications and interaction between the (Hydro One) Line of Business (LOB) clients or users of IT services and the providers of services. In supporting Hydro One end use clients, the Business Solution Manager will work closely with the Hydro One “business owners” of the applicable
systems and the vendor management teams to advance end users technology needs. Together this team will ensure end users technology requirements are fulfilled.

The AM, works in partnership with the end users to identify and plan for the effective use of technology and systems for competitive and strategic advantage within the business. The AM, will be a leader and partner in the formulation, planning, scoping, proposal and delivery of programs and projects which are to be enabled by information technology. These programs will be fundamental to enabling Hydro One achieve its corporate strategy and meet regulatory requirements. The AM will be expected to be the individual who can validate technical details and assumptions during the life cycle of a technology change requested by the business.

The Business Solution Manager deals with complex business issues that impact Hydro One Networks capital work programs, as well as Corporate and Divisional operating and financial performance. The AM will be responsible for engagements within the line of business, managing complexity and interaction of issues, process, and technology components. The AM plays an important role in understanding business unit strategies, work programs, and challenges, identifying synergies for cost savings and efficiencies. The value of the AM is realized in acting as the single point of contact for Enablement and helping the line of business define how to best be positioned for the future related to technology.This role is fundamental to enabling Hydro One to achieve its corporate strategy goals, keep service provider costs and delivery timelines in check and meet its regulatory requirements. In this regard the AM is an advocate responsible for the promotion and understanding of services with the Hydro One business community. 

Job Responsibilities

• Act as a staff advisor and consultant to the business groups with advice, counsel and representation in technology opportunities, trends, planning and delivery of services. The AM owns the business unit
  relationship with key business partners.
• Support the business in planning activities focusing on the integration of system and technology plans with the goals, objectives, budgets and strategies of the business. In essence, focuses on how the
  business will evolve through employing technology to achieve this vision. Assist with business unit prioritization of investments.
• Work with Directors & Managers within Enablement to ensure the business/system plans are reflected in the annual business planning process.
• Assist in creating requirements and following the Enablement Investment Management process. Own the sub-processes for problem definition, requirements definition and assist in business case
  development for a business unit.
• Aid in successful and timely project delivery.
• Support project managers, business and staff on engagements as needed to ensure effective and efficient use of resources and delivery of business value.
• Advise the assigned Business Units of the feasibility of specific, business-initiated projects which involve IT.
• Cooperate with other areas of BIT in the application of standards, methodologies, and architectures.
• Provide an interface to IT:  translating business needs into technical solution requirements.
• Align IT to business strategies and requirements.
• Act as a cooperative partner with Business unit staff and provide IT thought leadership in a useful, non-bureaucratic fashion.
• Work with clients to help determine service level requirements.
• Participate in continuous learning related to technology trends and directions and opportunities.
• Clarify for and provide advice to stakeholders, alternative paths for improving business return and business case associated with these actions.
• Co-ordinate stakeholders to create consensus on requirements which will be translated into business applications. Facilitate documentation of these requirements.
• Provide guidance to assigned Business Unit management on IT related education requirements for the Business Unit teams.
• Work with other AM’s to leverage cross business synergies and understanding and communicates interdependencies. Advise the Management on opportunities for IT leverage between and within business-initiated projects and with existing architecture and infrastructure.

Selection Criteria:

• Requires knowledge of business management and/or computer science in order to design and implement complex information technology Infrastructure and systems, provide business processes and improvements, consulting and support services, strategic planning and consultation on information assets and to develop policies, strategies and plans. 
• Specific knowledge and experience with any or all of SAP asset management, work management, supply chain, finance and human resources would be an asset.
• Requires a good knowledge of English to effectively communicate with others and provide effective presentations and prepare technical reports.
• Requires experience with new and existing information technology products and services to be familiar with the application of their characteristics and capabilities in the design and implementation of various systems
• Requires an understanding of business processes and their application. 
• Requires experience with the operational aspects of the business and the application and requirements of computer technology.
• Requires strong leadership skills to effectively lead, manage and facilitate teams. 
• Requires a thorough understanding of the Company's objectives and how these are to relate to the implementation and use of technology products and solution.
• This knowledge is considered to be normally acquired through the completion of 4 years of University training and a period of over 10 years and up to and including 12 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 2, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.