Sales Associate - Retail

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Part Time Permanent (Seasonal)

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $18.42/hour

License Requirements: AGCO License

Mandatory Training Requirement: Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process.

OVERVIEW:

Coat Check Attendant: is responsible for providing courteous and efficient coat and personal item storage services for guests. This role serves as an important point of contact, creating a positive first and last impression by ensuring guests' belongings are handled securely, organized properly, and returned promptly. The Coat Check Attendant delivers amplified service while maintaining an orderly and secure coat check area.

Retail Associate:  is responsible for assisting customers, providing product information, and delivering a positive shopping experience. They help maintain store appearance by organizing displays, restocking shelves, and ensuring cleanliness. The role includes processing transactions accurately through the point-of-sale system and handling returns or exchanges. Retail associates also support inventory management and monitor stock levels. Additionally, they work collaboratively with team members to meet sales goals and ensure customer satisfaction. 

Mandatory Compliance & Orientation Training:

As a condition of employment, all successful candidates must attend and complete a mandatory three (3) consecutive day paid compliance and orientation program during the onboarding process. Attendance is required and candidates must be available for all scheduled training days. Due to the nature of this on-call banquet position, applicants should carefully consider their availability to participate in this mandatory training before applying.

RESPONSIBILITIES:

• Greet guests in a friendly, professional, and welcoming manner.
• Receive, tag, store, and retrieve coats, bags, umbrellas, and other personal belongings.
• Issue claim tickets and ensure accurate tracking of all checked items.
• Maintain an organized and secure coat check area to prevent loss or damage.
• Verify claim tickets prior to releasing guest belongings.
• Respond promptly and courteously to guest inquiries and requests.
• Assist guests with locating or identifying misplaced items when necessary.
• Monitor storage capacity and maintain orderly item placement throughout events or shifts.
• Keep the coat check area clean, neat, and presentable at all times.
• Follow established security, safety, and lost-and-found procedures.
• Handle cash or payment transactions, as required by the employer.
• Communicate effectively with supervisors and other team members regarding guest concerns or operational issues.
• Follow all compliance, safety, and regulatory standards specific to the casino environment
• Assist guests with product selection while providing friendly and engaging customer service 
• Maintain attractive merchandise displays, restock shelves, and keep the shop clean and organized 
• Process sales transactions accurately, including handling cash, returns, and exchanges 
• Monitor inventory levels and help prevent loss by following casino security procedures 
• Create a welcoming environment by representing the casino brand and ensuring a positive shopping experience 
• Promote featured items, special offers, and casino-branded merchandise to increase sales 
• Answer guest inquiries about products, store policies, and casino amenities 
• Collaborate with team members to meet daily sales targets and operational goals 
• Follow all compliance, safety, and regulatory standards specific to the casino environment 

QUALIFICATIONS/ EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required
• Demonstrated experience in cash handling, including accurately processing transactions in a fast-paced environment, or an equivalent combination of education and experience
• Exceptional customer service and interpersonal skills
• High level of attention to detail, organization and accuracy
• Solid basic math skills
• Effective communication skills with the ability to interact professionally with guests and team members
• Must obtain and maintain all licenses / certifications as per Gaming Commission.
• Must be Nineteen (19) years of age.
• Must be able to work on holidays and weekends, as well as flexible shifts. 

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

WORKING CONDITIONS:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.