Hard Rock Hotels and Casinos

Explore 50 Jobs at Hard Rock Hotels and Casinos

hardrock.com

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Open Positions at Hard Rock Hotels and Casinos

The Customer Relations Supervisor oversees daily team operations, guest concerns and escalations, service recovery, and rewards program inquiries while supporting guest engagement and satisfaction. The role supervises, trains, and develops employees, ensures gaming-regulation compliance, and supports site promotions and exceptional service on the casino floor.

Key Details

Top Skills Required

Gaming Regulations ComplianceVerbal CommunicationSpecial Events Coordination +12 more

The Bar Porter supports casino bar operations by cleaning and organizing bar areas, replenishing supplies, preparing mixes and garnishes, and assisting bartenders with guest service. The role requires beverage, glassware, and garnish knowledge, compliance with health and safety standards, and availability for mandatory three-day paid onboarding training.

Key Details

Top Skills Required

Guest ServiceBar Cleaning and SanitationTeamwork +6 more

The Front Desk Agent welcomes hotel and casino guests and manages check-in, check-out, reservations, room assignments, billing, and guest inquiries. The role also provides information about hotel and casino amenities, resolves guest concerns, maintains accurate records, and coordinates with other departments to support a high-quality guest experience.

Top Skills Required

RecordkeepingWorking Under PressurePrivacy and Security Compliance +11 more
Ottawa, Ontario, CA

Posted 6 days ago

The Kitchen Steward maintains cleanliness, sanitation, and organization in a commercial kitchen. Responsibilities include washing and sanitizing kitchenware, cleaning work areas, managing waste, organizing and storing supplies, assisting with deliveries, monitoring cleaning-supply inventory, and supporting a safe kitchen environment.

Top Skills Required

Inventory MonitoringWaste ManagementAttention to Detail +9 more

The Count Team Member collects and processes currency from table games, slot machines, and food and beverage operations, documenting counts in compliance with gaming and company requirements. Responsibilities include securing machines, transporting cash carts, maintaining confidential records, and supporting count-room operations in a physically demanding, regulated casino environment.

Top Skills Required

Gaming RegulationsCash HandlingCash Documentation +13 more

The Cage Cashier provides accurate and professional cash handling services in a secure casino environment, processing guest and internal transactions while following gaming regulations and cash controls. Responsibilities include balancing and reconciling transactions, maintaining compliance with FINTRAC and internal procedures, selling lottery tickets, and delivering customer service.

Key Details

Top Skills Required

FrenchFINTRAC ComplianceFinancial Transaction Processing +17 more
Ottawa, Ontario, CA

Posted 8 days ago

The Bar Porter supports casino bar operations by cleaning and sanitizing bar areas, replenishing beverages and supplies, and preparing mixes and garnishes. The role assists bartenders and other team members, maintains a guest-ready bar, and provides friendly guest service while following health, safety, and responsible service requirements.

Key Details

Top Skills Required

Food and Beverage ServiceGlassware KnowledgeBar Stocking and Inventory Replenishment +13 more

The Surveillance Operator monitors casino activity using surveillance systems to protect guests, team members, assets, and gaming integrity, while ensuring compliance with regulations and procedures. The role includes observing and documenting suspicious activity, conducting reviews and investigations, preparing reports, and supporting other departments and regulatory authorities as needed.

Key Details

Top Skills Required

Sound JudgmentLaw and SecurityReport Writing +10 more

The Banquets Cook supports banquet food service by preparing, cooking, and presenting menu items while maintaining food safety, sanitation, and kitchen cleanliness. The role operates kitchen equipment, helps control food costs and waste, and works with culinary and service teams to deliver a positive guest experience.

Key Details

Top Skills Required

Food Cost ControlStandalone Restaurant ExperienceOntario Food Handlers Certificate +9 more
Ottawa, Ontario, CA (Hybrid)

Posted 14 days ago

The Banquet Bartender prepares and serves alcoholic and non-alcoholic beverages at banquets, conferences, casino events, and other functions. Responsibilities include setting up and maintaining bar areas, processing transactions, complying with responsible alcohol service requirements, managing inventory, and providing professional guest service.

Key Details

Top Skills Required

Cocktail PreparationBeverage PreparationBartending +12 more

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