Food Runner - Steakhouse

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Part Time Permanent 

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 18.32/ Hr.

Pre Employment Requirements:  Smart Serve Certificate, Criminal Background Check

Mandatory Training Requirement: Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process.

OVERVIEW:

The Food Runner plays a key role in delivering an exceptional guest experience by ensuring food orders are delivered accurately, efficiently, and professionally from the kitchen to guests. This position acts as a liaison between the kitchen and front-of-house teams, maintaining quality standards, presentation, and service excellence. Food Runners contribute to a fast-paced, team-oriented environment and help ensure smooth restaurant operations during all service periods.

RESPONSIBILITIES: 

• Deliver food orders from the kitchen to guests quickly and accurately.
• Verify each order for accuracy, presentation, and completeness before leaving the kitchen.
• Communicate effectively with servers, chefs, and kitchen staff regarding guest requests and order modifications.
• Describe menu items and answer basic guest questions when required.
• Assist in maintaining cleanliness and organization of dining and service areas.
• Monitor guest tables and support service staff by removing empty dishes and replenishing items as needed.
• Ensure food safety, sanitation, and handling standards are consistently followed.
• Assist with table setup, resetting, and maintaining restaurant readiness throughout service.
• Support special events, banquets, and high-volume service periods as required.
• Promptly communicate guest concerns or service issues to supervisors and managers.
• Follow all company policies, procedures, and health and safety regulations.

QUALIFICATIONS:  EDUCATION AND /OR EXPERIENCE REQUIREMENTS: 

• High school diploma or equivalent preferred.
• Previous restaurant, hospitality, casino, or customer service experience considered an asset.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Strong communication and interpersonal skills.
• Ability to stand and walk for extended periods and lift up to 30 lbs (14 kg).
• Availability to work flexible schedules, including evenings, weekends, holidays, and special events.
• Ability to work collaboratively as part of a team.

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

MANDATORY COMPLIANCE & ORIENTATION TRAINING

As a condition of employment, all successful candidates must attend and complete a mandatory three (3) consecutive day paid compliance and orientation program during the onboarding process. Attendance is required and candidates must be available for all scheduled training days. Due to the nature of this on-call banquet position, applicants should carefully consider their availability to participate in this mandatory training before applying.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.