Customer service representative - Carrefour de l'Estrie

Salary: $18.15/hour

Based at Carrefour de l'Estrie and reporting to the Team Supervisor, the Customer Service Representative will be responsible for the following:

• Develop and maintain a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, promotional activities, and customer comfort tools;
• Welcome visitors to the shopping centre and provide information, directions, and assistance while delivering a customer experience characterized by attentiveness, courtesy, and helpfulness;
• Respond to inquiries from both internal and external customers, providing accurate and relevant information and directing them to the appropriate contacts when necessary;
• Collaborate with service delivery teams (security, housekeeping, etc.);
• Perform daily customer service desk duties while adhering to established policies and procedures;
• Be responsible for gift card sales, cash balancing, and sales reconciliation;
• Maintain a clean and organized work environment;
• Perform any other related duties as assigned.

Qualifications

• High school diploma (Grade 12) or equivalent;
• Strong verbal and written communication skills;
• Basic computer skills, including proficiency in Excel, Word, and Outlook;
• Intermediate English language proficiency.

In addition to joining a dynamic environment, here are the benefits of working at MACH:
 

• Competitive salary;
• Summer hours all year;
• Medical and dental insurance;
• RRSP with employer participation;
• Transport costs reimbursed at 100%;
• 6 sick/personal days per year;
• Reimbursement of a sports subscription according to the amount in force;
• Employee Assistance Program (EAP);
• Training and development.

At MACH, we believe that a company’s strength lies in the richness of its differences. We value diversity in all its forms — whether cultural, ethnic, gender-based, age-related, sexual orientation, abilities, background, or perspectives. We are committed to providing an inclusive work environment where everyone can fully contribute to our collective success. This commitment is also reflected in our adherence to ESG principles, integrating sustainable, ethical, and responsible practices into all our actions and decisions.
 

We thank all applicants in advance for their interest in this position, but only those selected for an interview will be contacted.