ACCOUNT MANAGER (HYBRID)

This is a vital role that develops, manages and nurtures relationships with  partners leveraging GreenShield Administration’s claims adjudication capabilities by:

• Developing key long-term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
• Delivering upon our service level agreements by working with other business areas to make sure client commitments are met. 
• Monitoring contractual requirements and the delivery of contractual commitments. 
• Being responsible for achievement of revenue and margin targets of assigned block of business, as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business. 
• Managing issues through to resolution. 
• Supporting the development of strategies to deliver client-focused solutions. 
• Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
• Managing and appropriately escalating emerging service challenges and deliverables.
• Participate in the transition and implementation of new clients.
• Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude  and relationship building skills within, and outside, the company.
• Support enterprise-wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
• Complete annual Account Management Plans for designated accounts and support client specific strategies with the team and their execution.
• In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners on-going and evolving needs.
• Assist with the negotiations, renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
• Attend and represent GreenShield Administration in different corporate and industry events and conferences.