Job Title: Manager, Program Delivery

Job Type: Full-time, Temporary Contract Ending June 30, 2031

Salary: $57,750 - 70,000/annum

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy? Then Goodwill Industries of Alberta is the place for you!

About Goodwill:

Goodwill is dedicated to providing people with disabilities, and other barriers to employment, the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. Through living our values of We Care and it Shows, we work together as One Amazing Team to Get Better and Better Everyday while we Make a Positive Impact in our community.

The Goodwill Warehouse Academy is a workforce development initiative designed to provide hands-on training and employment pathways in warehouse operations. Focused on individuals facing barriers to employment, the Academy combines practical experience with structured learning to build skills in inventory management, logistics, safety, and teamwork.

What You’ll Be Doing

As a key leader within Goodwill’s Mission Services, you will play a pivotal role in shaping and advancing employment programs within the community. Your work will directly impact individuals seeking meaningful employment and contribute to the long-term success of our Career Connections programs. This is an opportunity to lead with purpose, make a lasting impact, and help shape the future of inclusive employment in Alberta.

In this role, you will:

Lead strategic initiatives for community employment programs, ensuring alignment with Goodwill’s mission and sustainability goals.
Inspire and guide the Warehouse Academy team, fostering collaboration, engagement, and professional growth.
Create a positive and inclusive workplace culture that supports retention and development for team members and individuals served.
Build and maintain strong relationships with funders, community partners, and stakeholders to strengthen program impact.
Manage budgets and funding effectively, including monitoring expenditures, addressing variances, and overseeing grants and external funding.
Drive continuous improvement by identifying opportunities to enhance services and implementing quality improvement plans.
Set and achieve annual and strategic goals for the programs, ensuring measurable outcomes and compliance with CARF accreditation standards.
Oversee hiring, onboarding, and performance management for direct reports, including development planning and evaluations.
Represent Goodwill in meetings and committees, acting as an advocate and positive role model in all interactions.
Monitor program operations, including documentation compliance, scheduling, and reporting requirements as outlined in funding contracts.
Support job development and placement programs, coordinating intake processes and individualized supports for program participants.
Travel within the region as needed to support programs and enhance community engagement.

What you bring to the role:

We’re looking for someone who is passionate about making a difference and brings a mix of education, experience, and skills to help lead our mission forward.

The essentials for this role:

Bachelor’s degree or diploma in relevant social science.
Minimum 3 years experience in a managerial/supervisory role.
Minimum 5 years of experience working with individuals with disabilities or related work experience
Must pass criminal record check, including Vulnerable Sector Search.
Must have a valid class 5 driver’s license, and a clean driving record.
Valid First Aid and CPR certificate, an asset.
Must be eligible to work in Canada.
At least 18 years of age or older.
Ability to communicate effectively through oral and written communication and documentation.
Ability to handle sensitive and confidential information appropriately.
Genuine interest in supporting individuals with disabilities or other barriers.
Proven ability to problem-solve, make sound decisions quickly, and apply good judgment.
Ability to influence, empower and motivate others and hold team members accountable .

Working Conditions

Works in an office and various job and volunteer sites in the community.
Dress code is Business Casual.

We thank all applicants for their interest in being a part of our GREAT purpose!

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind.

If there are any questions or you require accommodations, please contact [email protected].

Manager of Program Delivery (Warehouse Academy)

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