canfitpro – Member Experience Advisor

About canfitpro

canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993 as a voice for all fitness professionals, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.

Our passion is our purpose - canfitpro inspires fitness as a desired career and lifestyle to create positive change in the lives of others.

Who is a Member Experience Advisor?

This position will provide excellent service experience and guidance to canfitpro’s members and contact network through inbound and outbound sales and education. The successful candidate will sell, educate and service inbound and outbound contacts by phone, email, fax and data processing. 

 

What will you be doing?

• Determine member needs, educate and introduce solutions 
• Identify and assess customer’s needs to achieve client satisfaction and retention 
• Ensure delivery of excellent customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming calls
• Generate sales from inbound and outbound calls and offer up-sell opportunities
• Meet personal/team sales targets and call handling quota 
• Build sustainable relations of trust through open and interactive communication 
• Provide accurate and complete information
• Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
• Maintain knowledge of company products, services and events in order to promote course and event registrations 
• Inbound and outbound call centre experience is an asset 

Do you have what it takes?

• A High School diploma and/or some university or college education
• Computer skills including MS Word, MS Excel, MS Outlook, and Internet 
• Ability to multi-task, work independently and as part of a team 
• Superior customer service and data entry skills 
• Verbal communicationand building relations skills 
• Demonstrate a passion for fitness 
• Entrepreneurial attitude and high degree of self-motivation within a driven sales environment
• Ability to think creatively and develop effective strategies for generating new business 
• Effective organizational and time management skills 
• Ability to provide solutions and make recommendations 
• This position is based out of canfitpro Home Office at 225 Select Ave. Toronto
• Mainly weekdays, occasional evenings and weekends
• Occasionally work off-site and travel may be required (currently paused due to the pandemic)

 

What’s in it for you?

• To help lead canfitpro in its vision- we aspire to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone
• FREE Fitness membership for yourself and a friend/family member
• Group benefits plan designed to meet employees’ basic and life-changing benefits needs 
• Diversity, Equity and Inclusion Lunch & Learns to create and support a culture of learning, unlearning and celebrating our differences 
• You will receive a paid day off during your birthday month every year
• Your career development is supported through free online learning in all areas of our business and a clear learning path will be personalized for your goals. canfitpro also supports external education related to your current or future role up to $1,000 per year
• canfitpro provides access to our certifications and continuing education at no cost
• Fun and energetic atmosphere to come to every day! 

 

Compensation:

It is expected that the selected candidate will start at a base wage of $21.54. The annual range of expected compensation for the position is $42,000 - $53,100 determined by the expected total number of scheduled hours per year, performance and time in position.

This job posting is for an existing vacancy.

Diversity and Inclusion

canfitpro is committed to creating a diverse, inclusive and equitable environment to empower and create access and opportunity for all. We welcome applications from people of all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, veterans and anyone who may contribute to the further diversification of Canfitpro.

Canfitpro is an equal opportunity employer. Upon request, we will make accommodations available during the recruitment process to applicants with disabilities. 

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself: 

GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com,@fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday.  We will never ask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com,@fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.