Retail Sales Operations & Communications Manager

Job Description

Retail Sales Operations & Communications Manager

Vacancy Status

Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill)

AI Disclosure

As part of the application process, Artificial Intelligence will be used in the hiring process for this role

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Oshawa Elevation centre three times per week, at minimum.

Reporting to the Director of Retail Excellence, and working closely with the General Director of Sales, the Retail Sales Operations & Communications Manager will work to integrate the retail and sales organizations.

You might be a good fit for this role if you’re an expert communicator and eager to align perspectives and priorities. The ideal candidate for this role embodies the GM Behaviours and is motivated by the desire to continue to drive sales/communications process improvements, internally and with our Dealer Network. The ability to lead change, collaborate, and the effective prioritization of an ambiguous and fast-paced priorities is key.

This role will also lead the Training team – responsible for the development and execution of Dealer Network and Wholesale training.

What You’ll Do:

Serve as a conduit of communication to the Dealer Network and integrates the retail and sales organizations on key strategies:

Leadership of Training Team:

• Support the modernization, development and execution of Dealer and Wholesale Development including:

• Development and execution of the DM new hire curriculum.

• Canadian Lead for Google Migration and Transformation.

• Canadian Lead for Dealer Success and Transformation via Salesforce and integration with Global IT and AI Centre.

• Recurring HQ development touchpoints (e.g., Lunch & Learns, Learning hours, diagonal slices with leaders).

• Field Professional Development Days (PDDs).

• Build and maintain a growth mindset learning curriculum, focused on developing future-ready capabilities (e.g., Power BI, analytics, AI, financial acumen).

• Create and maintain cross-functional training for VSMs/DMs in partnership with CCA, Finance, Legal and other stakeholders (e.g., Goodwill, Claims, SPA, EV strategy, distribution, digital tools).

• Optimize Studio operations.

• Manage Dealer Training agency partnership.

Sales Operations Processes:

• Lead coordination initiatives for the dealer and executive meetings, and assist in content planning and execution of VSSM and dealer events.

• Coordinate and execute key company/Dealer meetings ie) ERT, Dealer Business Conferences, etc.

• Manage the DCT process including content coordination, action item management and dealer communication.

• Assist with the coordination and flow of new ideas and programs throughout GM Canada. 

• Maintain existing, and develop new, data analytics dashboards/reports. 

Communications:  

• Responsible for the development and execution of both internal and external communication strategies, including preparing compelling monthly leadership communications for our Dealer Network. Ie) AMAs, Field Communication process, Dealer Calls, Field Calls, FNM.
• Identify and execute strategies for improved network communication across GM Channels focusing on comprehensive messaging aligned with business objectives.

Other 

• Prepare content and make presentations to all levels of management. 
• Support on special projects and analyses as required. 

 Key Skills & Competencies

• Ability to see the big picture - Strong conceptual and critical thinking skills that enable seeking out and distilling information from many different sources into a clear understanding  of the past, present and potential futures. 
• Comfortable working with ambiguity - Able to bring clarity and focus to ambiguous situations.
• Excellent interpersonal skills - Able to build strong working relationships across teams. 
• Ability to quickly learn new skills and adapt to new responsibilities with natural curiosity. 
• Strong time management skills - Can prioritize and work independently under tight deadlines.
• Comfortable with complexity – Able to structure and solve complex problems. 
• Excellent written and oral communication skills (including PowerPoint Wizardry). 
• Data driven mindset with an interest in business intelligence and analytics. 
• Must be results-driven, highly organized, and self-motivated; taking initiative and following-through. 

Education and Training: 

• Successful completion of a Bachelors degree required; Advanced degree in business, marketing preferred. 
• Advanced Excel, Power BI and Tableau experience beneficial.
• French language is an asset.

Compensation

The salary range for this role is $131,000.00 to $180,900.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Benefits:

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
• Healthcare, dental and vision benefits including health care spending account and wellness incentive.
• Life insurance plans to cover you and your family.
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
• GM Vehicle Purchase Plan for you and your family.

THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.