C&EM Program Specialist

Position Overview

You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. To top it all off,

You are passionate about making an impact in a progressive energy industry, applying your skills to help advance sustainability initiatives while delivering meaningful outcomes for our customers and communities.
 
This may be the perfect opportunity for you as our Conservation and Energy Management department is looking to hire Program Specialists to work across a diverse portfolio of programs serving commercial, industrial, residential, and income-qualified customers.

Program Specialists work across a broad range of functions that support the successful delivery of conservation and energy management programs. Role responsibilities may range from rebate administration, marketing, evaluation and reporting, and process improvement to program development, innovation, and stakeholder engagement.

Regardless of the area of assignment, this role contributes to high-quality program delivery, drives participation and builds strong stakeholder and customer engagement.

In this role, you will:

• Manage program operations from end to end, including application intake and approvals, customer support, escalations, invoice processing, rebate administration, compliance monitoring, and timely delivery of program incentives.
• Consult with internal stakeholders (e.g. Key Account Managers, Energy Solutions Managers, Communications, Technical Advisors, etc.) to fulfill program/project delivery goals and training them on messaging, details and delivery tactics
• Collaborate with contractors, vendors, and external partners to drive program awareness, participation, and successful delivery.
• Prepare business cases for new programs, or modifications to existing programs, including substantiated justifications and cost-effectiveness analysis.
• Build rapport with external and internal program partners and offer support as their industry expert
• Manage program budgets, forecasts, performance metrics, reporting, and expenditure tracking to ensure effective use of resources.
• Identify barriers and bottlenecks and implement customer feedback to evolve our program processes.
• Support regulatory reporting, program evaluation, measurement and verification activities, and stakeholder presentations.

What it takes:

• A Diploma in Marketing, Communications or a related discipline from a recognized program plus a minimum of three years of relevant experience with demonstrated success. 
• A Project Management Professional or Certified Energy Manager designation is considered an asset.
• Previous experience with delivering and communicating DSM programs and experience working in a regulated utility would be an asset.
• A proven track record in designing and delivering successful multi-stakeholder projects on time, budget and within scope. 
• Exceptional organizational, technical and analytical skills to support with measurement and verification activities and reporting.
• A demonstrated ability to manage a team and to work independently to successfully execute projects.
• A 'get it done right' and 'can do' perspective that fosters strengthened relationships through every engagement.

Additional Information

Applying now means you will begin our standard recruitment process—screening, interviews—so you’re ready for consideration when our hiring date approaches. Final hiring decisions will be confirmed closer to the start dates