Coordinator, Warranty & Repair

Job Summary

Reporting to the Manager, Strategic Procurement and Supply Chain Optimization, Warranty and Repairs will be the point person for managing warranty repairs for our aircraft components. You will ensure we recoup costs from manufacturers for parts and repairs covered under warranty, while maintaining positive relationships with our suppliers.

Duties & Responsibilities

• Create repair orders for defective aircraft parts and components, outlining the specific issue, warranty details, and required repairs
• Process warranty claims for purchase and repair of aircraft parts and tooling
• Review warranty agreements and technical documents, including Service Bulletins and Airworthiness Directives, to identity warranty coverage
• Communicate effectively with vendors, repair facilities, and internal departments to track repair progress, expedite overdue repairs, and reconcile invoicing issues
• Analyze repair quotes ensuring compliance with warranty terms and identifying any discrepancies
• Manage the return of unserviceable components for our exchange program. This includes:
  • Issuing return orders for components designated for exchange.
  • Advising the purchasing group of required exchanges needed for stock replenishment based on warranty returns
  • Working with all internal stakeholders to ensure or contractual commitments are met
• Maintain records and files according to the company’s policy, including vendor audit forms
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as assigned

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Minimum of 2-3 years of experience in warranty administration, preferably within the aviation industry
• Strong understanding of warranty principles and contractual agreements
• Previous experience in a technical repair role within aviation is an asset
• Excellent analytical and problem-solving skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) 
• Experience with AMOS an asset
• Exceptional communication and interpersonal skills to liaise effectively with various stakeholders
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment

Location

Toronto (Billy Bishop Toronto City Airport - YTZ), Toronto (Toronto Pearson International Airport - YYZ), or Ottawa (Ottawa Macdonald-Cartier International Airport - YOW) #LI-Onsite 

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.