Service Representative

Service Representative

Location: In-Office (Kingston, ON)

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Empire Life is looking to hire a Service Representative to join our Retail Operations team in person full-time at our Kingston office. We are actively seeking candidates to fill one current, open position.

The total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Why pursue this opportunity

• Our mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence.
• Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
• Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
• Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

• Processing applications and service requests within established service standards
• Providing prompt and accurate resolution to complex problems
• Investigating and analyzing simple cases and completing necessary follow-up changes
• Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources

What we’re looking for you to have

• 1+ years work experience in an office environment
• Knowledge of word processing, spreadsheet, and database computer software
• Ability to prioritize and balance multiple tasks and navigate multiple systems

• High attention to detail/accuracy
• Access to stable and secure internet for remote work 
• Bilingualism (English/French) would be an asset
• Completion of a College Diploma would be an asset
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions
• Competitive uncapped commission for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

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