Customer Relation Data Analyst

Job Title: Customer Relation Data Analyst
Location: Mississauga, ON

Job Purpose:

The Customer Relation Data Analyst is responsible for maintaining the accuracy and integrity of customer data, analyzing customer performance metrics, and providing actionable insights that support customer satisfaction, retention, and business growth. This role works closely with Customer Relations, Sales, Operations, and Leadership teams to monitor key performance indicators (KPIs), identify trends, and support strategic decision-making through data-driven reporting.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering 🌍 world-class logistics solutions 📦 to our valued customers.

Key Responsibilities:

• Collect, validate, and maintain customer data across multiple systems to ensure accuracy and completeness.
• Analyze customer-related data to identify trends, opportunities, risks, and areas for process improvement.
• Develop and maintain recurring reports, dashboards, and scorecards to monitor customer performance and service levels.
• Support customer account reviews by providing operational metrics, insights, and recommendations.
• Assist with customer onboarding activities, including customer master data setup and maintenance.
• Monitor key performance indicators (KPIs) such as customer satisfaction, service performance, retention, and account growth.
• Identify data discrepancies, conduct root-cause analysis, and collaborate with stakeholders to implement corrective actions.
• Prepare ad hoc analyses and presentations for management and customer review meetings.
• Partner with Customer Relations, Operations, and Sales teams to support customer initiatives and business objectives.
• Maintain reporting documentation, data governance standards, and process workflows.
• Utilize internal systems and reporting tools to streamline data collection and reporting processes.
• Follow established procedures and escalate data quality, customer service, or reporting concerns as appropriate. 

Qualifications:

• Bachelor’s degree or equivalent experience in Business, Data Analytics, Supply Chain, Statistics, Finance, or a related field.
• 1-3 years of experience in data analysis, customer service analytics, business operations, reporting, or a related field.
• Experience working with customer databases, CRM systems or reporting platforms preferred.
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis functions.
• Experience with Power BI, Tableau, or similar business intelligence tools preferred.
• Strong data entry and data validation skills.
• Experience working with CRM systems such as Salesforce, Microsoft Dynamics, or similar platforms is an asset.

You’ll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match.
• Enjoy a hybrid work environment.

Pay range: $60,000-75,000 total compensation, based on experience.

Why Join Hillebrand Gori?

At Hillebrand Gori, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. Hillebrand Gori is a global leader in Beer, Wine, & Spirits freight forwarding, ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. 

Equal Opportunity Employer

Hillebrand Gori is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in Canada. Visa sponsorship is not available for this role.

To learn more about Hillebrand Gori, please click HERE.