Operations Officer – Custody services-income and COA booking M/F

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing and issuer services.

Corporate action booking and income team – The activities associated with this Team are all Corporate Action workflows initiated for Americas region (North and South), on the following topics: General meetings, processing events through announcement and payment.

Income activity has been added very recently as part of our follow the sun operating model. 

Role Responsibilities:

Custody : COA booking and Income

The operation officer is responsible for day-to-day supervision and validation of accurate and timely processing, reconciliations,

 reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

• Announce to client incoming events for which their choice or action is requested
• Execute income events in order to reflect a correct safekeeping position in our records
• Provide updates on any inquiry received from external clients
• Collect the clients choice for optional events and process them accordingly
• Respect deadlines from issuers and custodians
• Process payment message as per information collected
• Monitor carefully activity dashboard to prioritize items and maintain it in a clean state
• Reconcile pending items in a timely manner
• Process and validate within the required timeframes while maintaining excellent accuracy rate
• Respect  SLA and operational procedures without exception, deviations are reported to Supervisor/Manager immediately
• Suggest improvement or innovative ideas that could enhance productivity and efficiency inside the team