Senior Instructional Designer

What We Need

Corpay is currently looking to hire a Senior Instructional Designer within our Corpay Payables division. This position falls under our Corporate Payments line of business. In this role, serve as a strategic partner and trusted advisor to Department Leads, Product, Marketing, and Subject Matter Experts (SMEs), independently leading the design, development, and continuous improvement of high-quality operational documentation and learning resources. Deliverables include standard operating procedures (SOPs), process documentation, participant and user guides, FAQs, job aids, microlearning videos, and other performance support resources that support business objectives, knowledge transfer, and operational excellence. You will report directly to the Instructional Design Manager   and regularly collaborate with cross-functional partners across Operations, Product, and Client Support.

How We Work

As a Senior Instructional Designer , you will be expected to work in a virtual environment. Corpay will set you up for success by providing:

• Full home office setup
• Company-issued equipment
• Hands-on onboarding and role-specific training

Role Responsibilities 

The responsibilities of the role will include: 

• Leading the design, development, maintenance, and continuous improvement of operational documentation, learning resources, and performance support solutions, including SOPs, process documentation, participant guides, user guides, job aids, FAQs, videos, and other instructional assets.
• Analyzing   complex business processes by partnering with stakeholders and SMEs to gather, validate, and translate information into accurate, user-centered documentation and learning resources.
• Applying   instructional design principles, adult learning theory, process mapping, decision trees, and conditional logic to create intuitive, scalable documentation that supports knowledge transfer, operational consistency, and business objectives.
• Evaluating existing documentation and business processes to identify gaps, inconsistencies, opportunities for standardization, and improvements.
• Leading documentation discovery efforts by identifying decision points, exceptions, dependencies, and workflow logic to ensure documentation accurately reflects end-to-end processes. 
• Leveraging emerging technologies, including AI-assisted tools, to improve content development efficiency while maintaining accuracy, quality, and a user-centered approach.
• Managing multiple documentation initiatives simultaneously, balancing competing priorities while delivering high-quality solutions within established timelines. 
• Driving documentation projects from discovery through implementation, proactively resolving ambiguities, making recommendations, and collaborating with cross-functional stakeholders to achieve successful business outcomes.
• Mentoring and coaching instructional designers, trainers, and content contributors by promoting documentation standards, instructional design best practices, and user-centered design principles to ensure consistency across team deliverables.

Qualifications & Skills

• Bachelor's degree in Instructional Design, Education, Technical Communication, Organizational Development, English, Communication, Business, or a related field; or an equivalent combination of education and experience preferred.
• 5+ years of experience in instructional design, technical or procedural writing, operational documentation, or learning and development supporting complex business or technical environments preferred.
• Exceptional technical and/or procedural writing, editing, and proofreading skills with the ability to translate complex business processes into clear, concise, user-centered documentation
• Advanced knowledge of instructional design principles, adult learning theory, technical writing, process mapping, decision trees, and conditional logic.
• Proven ability to independently manage multiple projects, exercise sound judgment, prioritize competing demands, and deliver high-quality work with minimal direction. 
• Exceptional written and verbal communication skills, with demonstrated attention to detail and the ability to create accurate, polished, and user-centered documentation.
• Demonstrated critical thinking skills, including the ability to identify decision points, exceptions, workflow dependencies, and opportunities to improve documentation and business processes.
• Proficiency with Microsoft Office Suite, project management software (e.g., Monday.com), and enterprise learning or knowledge management platforms. 
• Demonstrated ability to build collaborative relationships, mentor peers, and influence documentation standards and best practices across cross-functional teams.

Preferred Qualifications 

• Background in financial services, payments, fintech, SaaS, or other highly regulated industries.
• Familiarity with enterprise learning, knowledge management, and content management platforms such as Salesforce, Zingtree, Seismic Learning (Lessonly), or comparable technologies.
• Expertise in developing process maps, workflow diagrams, decision trees, and documentation incorporating conditional logic.
• Experience supporting organizational change, system implementations, or business process transformation initiatives.
• Experience partnering with Product, Operations, Technology, and other cross-functional business teams to support enterprise initiatives.

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.