Seasonal Assistant Lodge Manager, Bobbie Burns

Why join CMH? 
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.

• Share our passion– every day.

• Always act with integrity.

• We work as a team.

• Aim for best.

• Balance our social, fiscal, and environmental responsibilities. 

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
 

Position Title:Seasonal Assistant Lodge Manager

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Lodge Manager

Location of Work: Remote worksite nearGolden, British Columbia

Terms of Employment: Full-time, seasonal with operational season being November to May, and July to September

FLSA Status: Exempt

Number of Positions:1

Indirect Reports:<20 indirect reports

Date of Last Review:August 14, 2026

Anticipated Start date:October 2026

Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be August 21st, 2026.

Position Overview

The Seasonal Assistant Lodge Manager is responsible for supporting the Lodge Manager with the overall service and guest experience at the lodge. This hands-on leadership role requires strong hospitality skills, operational expertise, and a passion for delivering exceptional service in a remote, team focused environment. Key responsibilities include administration, people management and supervising a team. The Seasonal Assistant Lodge Manager will be a people focused leader skilled at building meaningful professional relationships and inspiring their team to deliver life changing mountain experiences for every guest.

The Seasonal Assistant Lodge Manager has a typical schedule of two weeks on and one week off throughout the operating season and will have the ability to step into a variety of lodge roles as needed.

Essential Duties and Responsibilities

• Consistently deliver a high standard of hospitality service in F&B, retail, room and spa programs.
• Assist the Lodge Manager in acting as the primary point of contact and host for guests.
• Collaborate with senior leadership to achieve KPIs, NPS, EES, and financial goals aligned with hospitality objectives.
• Support the performance management process for staff including setting clear expectations, providing regular feedback, and delivering ongoing coaching and development to build a high-performing, motivated team.
• Maintain accurate guest records within the hotel management system, ensuring precise billing and timely reconciliation of all guest charges and trip details.
• Coordinate with area management and the Banff Office teams to provide timely and compassionate support to injured or ill guests.
• Maintain a thorough understanding of all hospitality related roles at the lodge to effectively support, train, and lead team members.
• Foster clear, cooperative communication with all departments across CMH to promote teamwork, consistency and operational efficiency.
• Monitor and report lodge inventory levels.
• Assist the Lodge Manager in creating and managing staff schedules, ensuring appropriate coverage and timely, accurate payroll processing.
• Collaborate with area management to foster a safe, inclusive, and enjoyable work environment for all team members.
• Support multiple projects simultaneously, effectively prioritizing tasks and aligning actions with broader goals and detailed action plans.

All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and help as required during emergency response situations.

Minimum Qualifications

• Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
• Food Safe Certificate.
• Occupational First Aid Level 1, or equivalent.
• BC Serving-it-Right.
• Minimum of 2 years of leadership experience in the hospitality industry, preferred.
• Previous experience in entry-management, preferred.
• Experience in Point of Sale, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on a occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.
• This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
• Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads.
• Travel to and from the lodge or helicopter staging area will be reimbursed up to a specific amount each way, for a maximum of two roundtrips per month.
• Travel is required from time-to-time throughout the year for company meetings and workshops.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary based on skillset and experience, as well as potential opportunities to heli-hike and heli-ski, as available. Further details will be discussed in a personal interview.
 

Benefits and Perks:

• Health and dental benefits.
• Group Savings Plan eligibility.
• Paid personal/sick days.
• CMH Ski Pass Program.
• IKON Pass Benefits.
• Pro deal affiliations with Brand Partners.
• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**