Customer Care Business Intelligence Intern (Summer 2025)

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Reporting to the Director of Business Operations, as a Summer Intern, you will help the Global Customer Care Business Intelligence team develop, implement, report, and provide insight into strategic and operational metrics needed by the Global Customer Care team.

Possible assignments may include wide ranging support for development, education, and promotion of the Business Intelligence team’s output. These may include usage validation, requirements gathering, development of small-scale reporting/analysis.

You will have the opportunity to use and develop multiple skills in this role:

• Data Analysis - opportunity to apply statistical analysis, data modeling and data visualization.
• Statistical Knowledge – apply solid understanding of statistical concepts especially percentile, confidence intervals, etc.
• Programming and Data Manipulation - proficiency in Python (maybe R), SQL, etc. to ease loading and building of analytic models.
• Problem Solving/Critical thinking - an ability to analyze situations, identify patterns and propose data driven solutions.

What Does Ciena Expect of You?

• Customer focus – what’s important to the customer is equally important to you. You make addressing/solving issues a priority.
• Relationship Builder – you possess the ability to build trust relationships quickly.
• Agility – you are readily able to manage competing and ever-changing priorities under often stressful circumstances.
• Communication expertise – you can effectively tailor a message/articulate a value proposition to an audience to enable engagement at all levels of an organization.
• Problem Solver – quickly able to understand/analyze an issue and propose an ideal solution.
• Critical thinking – you can readily identify new business opportunities and solve complex technology issues.
• A commitment to learning – you keep abreast of the market and competition and use that information to Ciena’s advantage.

The Must Haves:

• Currently engaged in a Bachelor’s level degree in a business or technical field (e.g., Engineering, Computer Science)
• Demonstrated proficiency with Microsoft Office Suite, especially Excel.
• Proven knowledge of statistical concepts
• Proficiency in Python, R and SQL for building of analytic models.

Compensation and Benefits (Students)  

The pay range for this position is $20.00-$27.00/hour

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. 

In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws.