Senior Technical Analyst Network Services, Information Services - Permanent Full-time (1.0)

Compensation Pay Range:

Job Description:

Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. 

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.
 
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.
 
Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

Information Technology is a key enabler that allows CHEO to fulfill its mission of ensuring the best life for every child and youth. CHEO is seeking an experienced network professional to join the Infrastructure Services team and play a key role in supporting the network technologies that enable critical healthcare services across the organization.

The successful candidate will contribute to the deployment, integration, and support of enterprise networking technologies, including wired networking, wireless infrastructure, network access control, network segmentation, and secure connectivity services. The role offers a unique opportunity to participate in the implementation and operational transition of network infrastructure supporting CHEO's new Integrated Treatment Centre (ITC), one of the largest technology initiatives currently underway within the organization.

MAIN RESPONSIBILITIES

Network Infrastructure and Implementation

• Provide advanced level configuration, deployment, administration, and support of enterprise routing, switching, wireless, and network access control technologies.
• Participate in the implementation, integration, testing, and operational transition of network infrastructure supporting CHEO and the new Integrated Treatment Centre (ITC).
• Configure, monitor, and maintain network services including LAN, WAN, wireless, VPN, and secure remote connectivity solutions.
• Support network segmentation initiatives and implementation of secure connectivity solutions in accordance with organizational standards.
• Work with infrastructure, cybersecurity, clinical, facilities, and vendor teams to deploy and support network services supporting patient care and hospital operations.
• Develop and maintain network documentation including diagrams, implementation plans, support procedures, and operational standards.
• Participate in infrastructure projects, change implementations, system upgrades, and technology refresh initiatives.
• Setting up and maintaining segmentation of network in accordance with industry best practices.
• Collaborate with Cybersecurity teams to implement network security controls and support security initiatives.
• Assist with vulnerability remediation, security assessments, and incident investigations affecting network infrastructure.
• Support implementation of network security technologies and secure connectivity solutions.

ITC Network Implementation and Integration

• Participate in implementation activities supporting the Integrated Treatment Centre (ITC).
• Coordinate network deployment activities with project teams, vendors, contractors, and internal stakeholders.
• Support commissioning, testing, cutover, and operational readiness activities.
• Validate connectivity requirements for clinical, business, AV, wireless, IoT, and other connected technologies.
• Assist in the transition of newly implemented infrastructure into ongoing operations and support.

Operational Support

• Provide advanced Level 3 technical support for network infrastructure and related services.
• Troubleshoot complex network, wireless, and connectivity issues.
• Maintain operational reporting, monitoring, and alerting systems to support network reliability and performance.
• Evaluate new technologies and provide recommendations regarding their suitability within the CHEO environment.
• Develop operational procedures and support documentation.
• Provide technical guidance and knowledge transfer to IT team members and stakeholders.

QUALIFICATIONS

• University Degree, College Diploma, or an equivalent combination of education, training, and practical experience in Information Technology, Computer Science, Network Administration, or a related discipline. (Essential)
• Minimum three (3) years of progressively responsible experience implementing, supporting, and troubleshooting enterprise network infrastructure in a medium to large complex environment. (Essential)
• Demonstrated experience supporting enterprise networking technologies including routing, switching, TCP/IP, VLANs, wireless networking, DNS, DHCP, VPN, and secure remote connectivity solutions. (Essential)
• Experience deploying, maintaining, or troubleshooting enterprise network infrastructure and associated services in a production environment. (Essential)
• Experience participating in technology implementation, integration, migration, upgrade, or deployment projects involving multiple stakeholders. (Essential)
• Experience supporting Aruba, Cisco, Fortinet, or other enterprise-class networking technologies. (Preferred)
• Experience supporting enterprise wireless networking environments. (Preferred)
• Experience supporting network access control (NAC), device authentication, identity-based access, or related technologies. (Preferred)
• Experience supporting enterprise firewall and secure connectivity solutions. (Preferred)
• Experience with healthcare information technology environments. (Preferred)
• Experience supporting infrastructure implementation projects within healthcare, public sector, education, or similarly complex enterprise environments. (Preferred)
• Experience with network segmentation, operational readiness, commissioning, system integration, or transition-to-operations activities. (Preferred)
• Industry certifications such as Aruba, Cisco, Fortinet, CompTIA Network+, Security+, or equivalent networking and cybersecurity certifications. (Preferred)
• Strong knowledge of enterprise networking principles, network troubleshooting methodologies, and operational support practices. (Essential)
• Working knowledge of network security principles including network segmentation, access control, secure connectivity, authentication, and cybersecurity best practices. (Essential)
• Strong analytical, troubleshooting, problem-solving, and technical documentation skills. (Essential)
• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical stakeholders. (Essential)
• Strong organizational, planning, and project coordination skills, with the ability to manage competing priorities in a fast-paced environment. (Essential)
• Knowledge of virtualization technologies such as Microsoft Hyper-V, VMware, or Citrix Virtual Apps and Desktops. (Preferred)
• Knowledge of cybersecurity frameworks and standards such as NIST Cybersecurity Framework, CIS Controls, ISO 27001, or equivalent industry frameworks. (Preferred)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (French and English) (Preferred) 

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process.  This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.