Client experience associate

Client experience associate, part time permanent

CBI Health Concordia Physio Sport

175 Av Stillview, Pointe-Claire

At CBI Health Concordia Physio Sport Pointe-Claire you have the unique opportunity of working with a team with more than 20 years of experience and eager to help nurture new talent. Working as a team we are able to provide the care and services expected from an elite rehabilitation centre.

The Client experience associate makes a significant difference in people's lives, helping clients achieve their goals while creating a warm and inviting environment and experience, especially when clients arrive and leave a CBI Health clinic. Providing a personalized client experience, ensuring complete and efficient schedules, and minimizing the administrative burden for the team represent the importance of this role and how the chosen candidate will contribute to the team’s success. 

Why work at CBI Health? Competitive salary  A range of group benefits (medical, dental, vision) paid 100% by the Company A real career path focused on ongoing training, skills development and co-development opportunities, with the support of a national network Flexible working hours, allowing work-life balance and emphasizing quality of life Social activities with the team Responsibilities Create a welcoming environment for clients, guests, team members and stakeholders Educate and support the client in engaging with digital tools and resources Maintain confidentiality of client records and personal health information Respond to inquiries (phone, in person or sms through our appointment management platform) Solve problems proactively Manage faxes and scans Support clinicians in certain administrative tasks Process direct billing and service payments (cash, interac, credit card) All other related tasks

Schedule Monday/Wednesday/Thursday: 9AM-5PM What you need to be successful 2-3 years of customer service experience Demonstrated customer service skills Excellent listening and observation skills Demonstrate strong interpersonal and teamwork skills Demonstrate ability to quickly identify issues/potential issues, paired with strong problem-solving skills Excellent organizational and time management skills Ability to work independently and within a cohesive team Strong communication kills (oral and written) Bilingual (Fr-En) to meet client needs Strong computer skills with various applications and programs (Microsoft Office)

About Us

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.