Senior Vice President, Information Technology

Senior Vice President, Information Technology

About CareRx

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner.  We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have a place for you.

Position Summary

Reporting directly to the Chief Executive Officer, the Senior Vice President, Information Technology drives the planning, development and execution of the vision and strategy for CareRx's information technology systems. The SVP, IT will collaborate with leaders at all levels of the organization to plan and implement systems that support pharmacy and business operations, ensure end-user satisfaction, remain highly secure, and enable more efficient operations. These systems include the management and maintenance of network infrastructure, technology platforms, telecommunications systems, help desk functions, data integrity, hardware and software resources, and vendor management. This position will oversee IT Infrastructure, Operations, Applications, Security, and Compliance and Risk. In addition, this role will implement a new IT Governance and Architecture strategy and manage the IT team to ensure a successful implementation while maintaining and enhancing corporate and business data security. This position manages a team of professionals who are accountable for the delivery and security of all information technology services.

Your Day to Day

• Work collaboratively with the CEO and the executive team to develop an in-depth understanding of the opportunities and challenges facing the business, and balance planning and delivering on future information technology requirements with the implementation, maintenance and performance of current infrastructure and systems.

• Lead the continued development of the technology strategy and roadmap for the organization, ensuring alignment with the organization's business goals.
• Provide strategic and tactical planning, development, evaluation, and coordination of the organization's information technology and telecommunication systems.

• Develop processes that regularly evaluate existing technology, information systems and staffing and create plans to maintain and improve based on industry, technology and market trends.

• Proactively manage existing and future technology projects, ensuring project sponsors are engaged and deliverables are achieved. Build and maintain strong partnerships with stakeholders (internal or external) to ensure project mandates meet the needs of the business.
• Research new solutions and emerging technologies and recommend how these solutions and technologies can improve our business.
• Review and update policies and procedures to ensure the protection of company IT assets and the integrity, security and privacy of corporate and personal information.
• Developing and monitor the annual operating and capital budgets for IT and supporting company wide infrastructure.
• Communicate IT plans, policies and technology trends throughout the organization, including to management and operational groups.
• Establish, monitor and report on KPI metrics to relevant stakeholders and the executive management team.

• Develop and manage the annual operating and capital expenditure budget for information technology and telecommunications, ensuring consistency with overall strategic objectives.
• Responsible for the selection, acquisition, development, installation, maintenance and support of information technology for the organization.
• Manage technology infrastructure such as servers, databases, networks and operations. Ensure enforcement of information security policies, procedures and guidelines and sustained compliance with regulatory and contractual requirements.
• Develop and maintain the systems architecture, defining standards and protocols for data exchange, communications, software and interoperability of health care network information systems.
• Implement information security standards and policies, including running audits, document security procedures and adherence to healthcare privacy requirements.
• Ensure that IT systems and services are technically sound and have the functionality and scalability necessary to enable the organization's vision for growth.
• Responsible for understanding all demand and current capacity to determine the most efficient investments in the future.
• Manage required internal software development projects to ensure business process continuity, customer requirements and financial objectives are met
• Develop and maintain a business recovery plan to ensure timely and effective restoration of data and IT services in the event of a disaster.
• Develop and maintain an IT sourcing strategy and provide executive oversight for strategic vendor and partner relationship management.
• Lead and coach the IT team; promote a Values-led working environment that is safe, respectful, diverse, equitable, and inclusive through role-modelling, accountability and support.

• Ensure compliance with all legal and regulatory requirements as they relate to technology.

• Ensure that data systems are capable of provisioning all patient data and statistics as required by law.
• Establish and maintain a service-oriented, customer-focused IT function that supports ongoing operations that drive efficiency, quality, customer service and growth.
• Develop framework and processes for a successful internal/external Customer Call Centre (Help Desk function).

What You Bring To The Team

• Positive and strategically-minded leader with a proven track record for recruiting and developing a collaborative and high-performing team.
• Ability to assess, diagnose and propose forward-thinking technology solutions to support the strategic direction of the business.
• Comfortable working in fast paced environment and making tough decisions.
• Able to effectively build solid relationships across a variety of levels inside and outside the company.
• Superior organizational skills, with the ability to manage multiple projects and initiatives
• Results focused with a strong track record of meeting strategic technology targets and deliverables amidst operational demands.
• Strong relationship building, interpersonal, communication & presentation skills with the ability to adjust and influence as the situation requires.             
• Demonstrated capability to lead change and transformation activities.
• University degree in a field related to business, information technology or a relevant discipline.
• 15+ years of experience in a hands-on IT leadership role within a medium to large organization.
• Strong process thinking and project management skills.
• Strong technology background, current with the new and developing technologies.
• Healthcare industry experience is a benefit.
• Understanding and experience with pharmacy software systems such as Kroll and PointClickCare is a benefit.
• Experience presenting to a Board of Directors is a benefit.
• Ability to travel occasionally, as required.

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.