Regional Manager, Client Service (group Benefits)

Base + Comm 

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Reporting to the Regional Service Director, the Regional Manager, Client Service leads a team of service professionals to deliver an industry-leading, customer-focused service experience to our Group clients.

What you will do 

Ensure day-to-day service, education and administration needs of all stakeholders are met, including:

• Empower team to delight clients through service excellence.
• Monitor and balance workloads and resources of service teams
• Develop and execute innovative regional strategies and processes 
• Excelling as a collaborative leader within their region, they and their teams will interact closely with other leaders, sales and administrative roles, internal and external partners, Advisors and plan sponsors.
• Coach and develop direct reports as you maintain a high-performance culture.
• Lead + champion change initiatives
• Help design and execute new ideas that will generate an accumulative, competitive advantage
• Leverage and integrate technology to help improve performance.
• Directly maintain a small caseload of large or complex clients, as necessary
• Build and maintain partnerships both within the organization and region.
• Leverage your emotional intelligence to help influence thinking and behaviours

What you will bring

 5+ years of experience in the insurance and/or financial industry including:

• Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team.
• Highly adaptable, driven to develop talent and help people be their best.
• Proven ability to create a high-energy, collaborative culture where teams thrive.
• Passion for service excellence, creating connections with clients, and making a difference
• Track record of consistently achieving strategic business objectives.
• High emotional intelligence and ability to help influence thinking and behaviours.
• Strong understanding of GLH broker business and key stakeholders
• Post-secondary education or equivalent work experience.
• Industry designations RPA and GBA are considered an asset.

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The base salary for this position is between $90,400 - $140,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition:  Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact[email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies. 

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted. 

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