Service Portfolio Manager

What are your contributions to the team?

The Service Portfolio Manager – Connected Aircraft is responsible for defining and managing the Connected Aircraft service portfolio and ensuring the successful commercialization and operational readiness of digital services across Bombardier's Connected Aircraft ecosystem.

The role is accountable for the strategy, positioning, packaging, pricing recommendations, and go-to-market coordination of Connected Aircraft services, including Smart Link Plus, Predictive Maintenance, SmartRouter services, and future digital offerings.

Service Strategy & Portfolio Management

· Define and maintain the Connected Aircraft services strategy aligned with business objectives and customer needs.

· Develop and manage the Connected Aircraft service portfolio roadmap, ensuring consistency across existing and future service offerings.

· Evaluate opportunities for new service offerings, bundles, subscriptions, and enhancements that improve customer value and business outcomes.

· Ensure service positioning supports the adoption of multiple Connected Aircraft services while maintaining a customer-centric approach.

· Define service lifecycle strategies, including introduction, growth, evolution, and retirement planning.

Service Commercialization & Go-to-Market Readiness

· Lead the commercialization planning of new Connected Aircraft services and major service enhancements.

· Coordinate service readiness activities across internal stakeholders prior to service launch.

· Support pricing strategy development and business case preparation for new services and service changes.

· Collaborate with Contracts, Legal, Sales, and Customer Support teams to establish service agreements, commercial processes, and customer onboarding approaches.

· Ensure required approvals, documentation, training, and operational processes are in place before service launches.

Customer Value & Market Intelligence

· Monitor customer needs, market trends, and competitive offerings to inform service strategy and portfolio evolution.

· Gather and analyze customer feedback, adoption patterns, and satisfaction metrics.

· Validate service concepts and value propositions with customers and stakeholders.

Service Performance & Business Management

· Define and monitor KPIs related to service adoption, retention, customer satisfaction, and business performance.

· Develop recommendations to improve customer value and commercial outcomes based on service performance data.

· Support leadership reviews, annual planning, and investment prioritization through business analysis and reporting.

Marketing & Brand Alignment

· Collaborate with Marketing and Communications teams to define service positioning, messaging, and value propositions.

· Support development of customer-facing materials, launch communications, and sales enablement content.

· Ensure consistent branding and positioning across Connected Aircraft services.

Cross-functional Collaboration

· Collaborate closely with Digital Product Managers to align service offerings with product capabilities and roadmaps.

· Work with Software Development and Data Science teams to understand emerging capabilities and support service planning.

· Coordinate with Customer Support, Technical Services, and Aftermarket teams to ensure service offerings address operational needs.

· Support Sales teams in customer discussions related to Connected Aircraft service offerings and future service opportunities.

How to thrive in this role?

As our ideal candidate, you have:

· University degree in business, marketing, engineering, aviation, or a related field.

· Minimum of 5 years of experience in product management, service management, business strategy, marketing, commercial operations, or a related field.

· Experience developing or managing service offerings, subscriptions, SaaS products, or digital services.

· Strong business acumen and strategic thinking skills.

· Experience evaluating market opportunities and developing business cases.

· Excellent communication and stakeholder management skills.

· Ability to work effectively across technical, operational, commercial, and executive organizations.

· Strong analytical skills with the ability to translate data into business decisions.

Assets

· Experience in aerospace, aviation, or aftermarket services.

· Experience with digital products, connected systems, IoT, or data-driven services.

· Experience with service pricing, packaging, subscriptions, or commercialization strategies.

· Familiarity with aircraft maintenance, aircraft operations, or Connected Aircraft solutions.

· Experience supporting go-to-market or service launch activities