Senior Manager – Practice Management and adoption

A career as Senior Manager – Practice Management and adoption within the Best Practices team at National Bank Financial means playing a strategic role in evolving the coaching experience, developing our Wealth Management Advisory teams and supporting adoption of the transformations shaping NBF. Through your mobilizing leadership, business vision and ability to influence, you lead a multidisciplinary team and advance a coherent, integrated support offering centred on the needs of wealth management teams.

Your role:

• Define and implement the vision and strategy for a 360-degree coaching experience that aligns the practice management coaching offering with the technology coaching offering.
• Lead, engage and develop a multidisciplinary team of coaches and change management specialists by setting clear priorities and fostering accountability, collaboration and continuous improvement.
• Evolve coaching journeys based on the needs, key moments and maturity of advisory teams to strengthen efficiency, execution and value delivered to clients.
• Design and deploy the new national associate support program, including onboarding, skill development and role progression journeys.
• Develop and deliver an integrated, NBF-wide change management strategy that anticipates impacts, prepares stakeholders and accelerates sustainable adoption of priority initiatives.
• Act as a strategic partner to leaders, project teams and Bank sectors to ensure a coherent, people-centred change experience aligned with business priorities.
• Establish governance, service standards and success measures for the coaching offering, associate support program and change management practice.
• Measure the results and impact of deployed strategies and recommend adjustments that support continuous improvement and value creation.
• Represent the team on strategic committees and forums, influence direction and engage partners around a shared vision.

Your team:

As part of the Wealth Management sector, you report to the Vice-President, Development and Client Experience. You lead a team of practice management coaches, technology coaches and specialists responsible for integration, adoption and change management. The team stands out for its expertise in coaching, training, support and transformation with National Bank Financial wealth advisory teams.We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training content and collaboration with colleagues who bring varied expertise and profiles.

Prerequisites:

• University degree in a related field and significant relevant experience, or an equivalent combination of education and experience.
• Demonstrated experience leading and developing teams of professionals or subject-matter experts.
• Experience developing and executing business strategies, cross-functional programs or transformation initiatives.
• Expertise in coaching, organizational development, change management, adoption or business transformation.
• In-depth knowledge of the brokerage or wealth management industry and the realities of advisory teams.
• Mobilizing leadership and demonstrated ability to influence partners and leaders without direct authority.
• Ability to manage multiple priorities, make decisions in a complex environment and ensure disciplined execution.
• Excellent communication, simplification, facilitation and executive advisory skills.
• Ability to define and use performance, adoption and impact measures to guide decisions.